Food Court Cashier - Cleveland, United States - JACK Entertainment

Description

** Food Court Cashier**

**Job Category****:** Food & Beverage **Requisition Number****:** FOODC004181 Showing 1 location **Job Details**

**Description**

**Vaccination Requirement: JACK Entertainment requires that all new hires provide proof of vaccination against COVID-19 before beginning work, effective January 24, 2022.**

Reporting to the Food Court Sous Chef, the primary responsibility of the Snack Bar Attendant is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare Food & beverages per guests request.

**Role Responsibilities**:

Provides fast, friendly, professional and responsive customer service to restaurant guests and staff.

Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet make eye contact and smile, 5 feet - greet and speak to guest.

Accurately inputs all orders into the POS terminal.

Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.

Makes drinks to order in accordance with established recipes and time guidelines.

Delivers product to customer in timely manner.

Maintain high levels of customer service at all times.

Thanks guests for their patronage.

Maintain appropriate level of stock items in area.

Assist in maintaining display cases and pastry par levels.

Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards.

Assist all co-workers as needed. Assist management in getting food product to customer

Assist in training new attendants and new management staff during their training period.

Responsible for periodic cleaning tasks assigned by Management

Attend mandatory meetings and training classes as assigned.

Resolve guest complaints expeditiously and inform Management of the complaints

Delivering food to guest in timely manner.

Responsible for maintaining high standards of food presentation and service in a fast paced environment.

**Knowledge, Skills, & Abilities**

Must be able to work independently.

Must be able to sit, stand or walk for long periods of time (4 hours).

Must be able to respond calmly and make rational decisions when handling employee conflicts.

Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.

Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.

Respond to visual and aural cues.

Must have the manual dexterity to operate a computer and other necessary office equipment.

Must be able to tolerate areas containing dust, loud noises and bright lights.

Must be able to work varied shifts, weekends and holidays as needed.

Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.

Ability to speak distinctly and persuasively.

Must be able to read, write, speak, and understand English

**Education & Experience Requirements**

High school or equivalent required.

Six months previous experience in a fast paced F&B environment with cash handling experience preferred.

Must be able to lift trays of food up to 25.0lbs.

Must possess and demonstrate excellent customer service skills.

Must be flexible to work varied shifts.

Must be able to effectively communicate in English.

Must be able to get along with coworkers and work as a team.

Must present a well-groomed appearance.

Must be 21 years of age.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**