- Define, execute, update, and track the tasks in the project plan to achieve the project goals. Obtain approval from the client on defined schedule.
- Consult, gather, and update web, email, mobile, text, and data requirements documentation. Lead requirements hand-off process and data listing with technology resources
- Provides information to others both internal and external to the organization; represents the organization to customers and other external sources.
- Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify variances, perform required corrective actions, and communicate to all stakeholders.
- Manage changes to the project scope, schedule, and costs using appropriate verification techniques to keep the project plan accurate, updated, reflective of authorized changes as defined in the change management plan
- Ensure a common understanding by setting expectations regarding the project plan to align the stakeholders and team members. Implement approved actions and workarounds to mitigate project risks to minimize the impact on the project.
- Manage aligned resources proactively by ensuring that appropriate resources and tools are assigned in JIRA according to the project plan.
- Prepares for and participates in project kickoff meeting(s)
- Trains client on tools (reporting, content editor) and trains client customer service as appropriate
- Works with team to ensure all documents are accurate and posted appropriately
- Continuously reviews/updates process improvements, lessons learned and standard operating procedures
- Understands system development life cycle
- Understands financial scope of the project
- Increases financial acumen using appropriate financial tools to ensure billing accuracy and integrity
- Establishes, communicates, and utilizes appropriate project billing codes
- Monitors/Manages project budgets
- 4+ years of experience in a similar role
- Fluent skills: Microsoft Office suite, JIRA task management
- Ability to work in a fast-paced role, integrating across internal workstreams and effectively manage assigned responsibility area with assigned client partner / vendor.
- Demonstrate deep subject matter expert (SME) in Project Management process and tools
- Benefits, healthcare, financial or HR technology experience is a plus.
Consumer Experience AI-Personalization Delivery Project Manager II - Lincolnshire, United States - Alight
Description
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at
Job Summary
The Consumer Experience (CE) Hyper-Personalization Project Manager will be responsible for client project management and requirements collection process. The PM will oversee ongoing and implementation projects. The PM will execute a governance process to ensure successful project deliverables, define and manage the project plan, and coordinate internally and externally to create the integration needed for successful delivery. The PM will be responsible for leading the requirements collection process for implementation and ongoing projects. The role will work directly with the client and internal stakeholders to consult on system capabilities and define both system and data requirements to drive personalization.
A successful candidate for this role has regularly managed projects across the system development life cycle, defined system and data requirements for personalized digital solutions and worked closely with the many cross-functional players to reach desired outcome
Key Responsibilities
Knowledge, Education, Certification, Skills & Technical Proficiency
Bachelor's degree and/or equivalent work experience required. Industry certifications preferred (PMP).
Technical skills:
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversityshould be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.