Customer Service Representative - Cheektowaga - U-Haul

Description

Job Title: Customer Service Representative

We are seeking friendly, motivated individuals to join our team as Customer Service Representatives. As a key member of our team, you will provide exceptional service to customers, ensuring they receive the help they need on their journeys.

You will work closely with a supportive team to inspect and maintain equipment, assist customers using up-to-date technology, and dispatch and return equipment. This role offers on-the-job education and opportunities for advancement.

What We Offer:

• Career stability and opportunities for growth
• Competitive hourly pay: $14.20 - $15.62
• A comprehensive benefits package, including health insurance, prescription plans, paid holidays, vacation, and sick days
• Access to U-Haul's 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP)
• Discounts on various products and services

Responsibilities:

• Assist customers with U-Haul products and services inside and outside a U-Haul center
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Maintain and inspect equipment, including checking fluid levels
• Educate customers about products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Familiarity with propane filling and forklift operation (certifications offered through U-Haul)
• Participate in ongoing continuous education through U-Haul University

Requirements:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs.