Senior Customer Service Representative - Burlington, United States - Advanced Personnel Resources, Inc.

Description

Job Description

Job Description

Advanced Personnel Resources is recruiting customer service professionals for a new position located in Burlington, NC. Our client is a leader in the audio-visual industry and is seeking individuals with strong account management and customer service skills. If you have previous experience in a technical or installation based industry that is a huge plus

Hours: 8:30am-5:30pm or 9:00am-6:00pm

Salary: 40k-60k

Key Responsibilities

• Assist with order tracking for customers
• Schedule installation appointments for our clients
• Accurately enter customer orders into our system
• Handle warranty repairs, damages, and returns; ensuring timely processing
• Communicate with customers through phone, email, and chat to address their questions and concerns
• Collaborate with other departments to ensure customer satisfaction

Qualifications

• 5+ years of strong account management, sales support or customer service experience required Previous experience in customer service, preferably in a technical or installation-based industry
• Strong communication skills, both verbal and written
• Excellent organizational and multitasking abilities
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy in data entry

Company DescriptionAdvanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 35 years.

We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including:

Accounting / Finance
Administrative / Clerical
Aerospace
Biotech
Call Center / Customer Service
Consumer Goods
Executive Management
Human Resources
Insurance
Information Technology
Legal
Light Industrial
Manufacturing / Distribution
Medical / Healthcare
Purchasing / Supply Chain
Sales / Marketing
Transportation

Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates.

Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.

Company Description

Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 35 years. \r
\r
We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including: \r
\r
Accounting / Finance \r
Administrative / Clerical \r
Aerospace \r
Biotech \r
Call Center / Customer Service \r
Consumer Goods \r
Executive Management \r
Human Resources \r
Insurance \r
Information Technology \r
Legal \r
Light Industrial \r
Manufacturing / Distribution \r
Medical / Healthcare \r
Purchasing / Supply Chain \r
Sales / Marketing \r
Transportation\r
\r
Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates. \r
\r
Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.