Call Center Representative - Killeen

Job Summary

• Listen to customers understand their needs resolve customer issues
• Utilize systems technology complete account management tasks recognize sales opportunity apply sales skills upgrade explain position products processes customers escalate dissatisfaction managerial team first call resolution problems solving effective call handling WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION ALL positive driven applicants encouraged apply Ideal candidates highly motivated dedicated possess qualities must be years old high school diploma equivalent excellent organizational written oral communication skills type swiftly accurately basic knowledge Microsoft Office Suite Excel PowerPoint Word Outlook Windows operating system reliable maintain regular attendance punctuality evaluate troubleshoot follow-up customer issues aptitude conflict resolution problem solving negotiation patient conscientious multi-task stay focused self-manage strong team orientation customer focus thrive fast-paced environment change ambiguity prevalent interpersonal skills build relationships team customers casual dress code comfortable work Must authorized work country where job based subject program location position Must willing submit LEVEL II background security investigation fingerprint drug screening Job offers contingent background/drug screening results This operates professional office environment largely sedentary sit stand long periods use computer telephone headset regularly required operate computer office equipment phone copier printer occasionally move about office accomplish tasks reach any direction raise lower objects move objects place exert force pounds WANT EMPLOYER VALUES CONTRIBUTION MCI believes hard deserves recognition reward compensation benefits packages competitive grow you over time Starting compensation experience variety benefits incentives support reward employees Paid Time Off Earn PTO paid holidays take time need Incentives Rewards participate daily weekly monthly contests cash bonuses prizes ranging electronics dream vacations cars Health Benefits full-time employees eligible comprehensive medical dental vision coverage days employment access MEC medical plans just days Benefit options vary location Retirement Savings Secure future retirement savings programs where available Disability Insurance short-term disability coverage protect unexpected challenges Life Insurance access life insurance options safeguard loved ones Supplemental Insurance accident critical illness insurance Career Growth internal promotions advancement opportunities Paid Training learn new skills earning paycheck Fun Engaging Work Environment enjoy teamwork collaboration engagement Casual Dress Code comfortable while work Compensation Benefits That Fit Your Life MCI takes pride tailoring offerings diverse team subsidiaries locations While specific benefits incentivisms may vary geography core commitment remains rewarding effort providing growth creating environment employee feels valued If ready join company recognizes contributions supports growth MCI place Apply today At diversity beliefs differences benefit employees company customers community All aspects employment at based person merit qualifications maintains work free discrimination employees treated dignity respect all responsible fulfilling commitment diverse equal-opportunity work environment does not discriminate against employee applicant age ancestry color family medical care leave gender identity expression genetic information marital status medical condition national origin physical mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation other characteristic protected applicable laws regulations ordinances will consider qualified applicants criminal histories consistent local federal requirements WILL TOLERATE DISCRIMINATION HARASSMENT characteristics principles recruitment hiring training compensation promotion benefits social recreational programs discipline adhere Americans Disabilities Act ADA policy provide reasonable accommodation qualified applicant employee protected disabilities unless accommodations cause undue hardship regarding requests reasonable accommodation applies all employment If reasonable accommodations needed contact Human Resources helps companies CX DX challenges differently industry-leading solutions deliver exceptional experiences drive optimal performance Marlowe Companies Inc named by Magazine Iowa Fastest Growing Company State Iowa named Fastest Growing Privately Company USA coveted top Driving modernization digitalization ensures clients do more less holding company diverse lineup tech-enabled business services operating companies organically grows acquires operates companies synergistic products services portfolios Automated Contact Center Solutions ACCS customer contact management IT Services Schedule Temporary Administrative Professional Staffing TAPS Schedule Business Process Management BPM Business Process Outsourcing BPO Claims Processing Collections Customer Experience Provider CXP Customer Service Digital Experience Provider DXP Account Receivables Management ARM Application Software Development Managed Services Technology Services mid-market Federal enterprise partners now employs talented individuals North American client partners following brands BPO BPOaaS MarketForce GravisApps Gravis Marketing MarchEast Mass Markets Federal Services FMS OnBrand24 Sydney Call Center Valor Intelligent Processing VIP BYC Aqua EastWest BPO TeleTechnology Vinculum purpose provide potential candidates general overview role description not all-inclusive list duties responsibilities skills qualifications required task evaluated part performance Above not contract either side terminate employment reason.

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  Job description

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