Billing & Service Coordinator - Downers Grove - RCM Technology Group

    RCM Technology Group
    RCM Technology Group Downers Grove

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    We are seeking a highly skilled and motivated Billing & Service Coordinator to join our team. With over 43 years of experience in the Print and Copy industry, RCM Technology Group has established itself as a leading provider of technology and repair services.

    The ideal candidate will be responsible for supporting day-to-day activities of field service technicians, providing quality service and solutions to clients, and contributing to the growth and success of RCM.

    Responsibilities:

    • Schedule and coordinate service calls to Field Service Technicians and/or route calls to the appropriate personnel
    • Process, maintain, and modify service contracts
    • Invoice Print Management Agreements and Service Agreements
    • Maintain ongoing communications with current clients in a timely manner
    • Ensure data integrity in our E-Automate service system by completing work within the proper timeframe
    • Follow up with customers on service calls when complete, providing prompt guidance and support
    • Communicate with customers regarding all open and pending service calls
    • Process defective parts repair claims when necessary
    • Responsible for supplies replenishment orders for print management contracts
    • Verify and maintain customer contact and database information

    Qualifications:

    • Ability to work independently and effectively within a team-oriented environment
    • Excellent communication skills (verbal and written)
    • Must possess a great attitude, excellent organizational skills, and time/task management skills to prioritize and make decisions
    • Must confidently provide work direction to field personnel and improve performance outcomes
    • 2-3 years of related experience and/or training in billing, customer service, dispatching, or an equivalent combination of education and experience


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