- Monitor networks proactively to identify service impacting events
- Troubleshoot network connectivity issues across a wide range of networking hardware for client's networks
- Resolve connectivity problems by clarifying the customer's complaint; identifying the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustments; and following up to ensure resolution
- Manage inbound calls, outbound calls and e-mails within a 24/7 Network Operations Center
- Utilize the internal ticketing system to log all requests and activities
- Adhere to NOC principles and guidelines set forth by management
- Provide superior customer service by being courteous, knowledgeable, and professional
- Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
- Escalate problems to the appropriate organization or external vendors as required to achieve resolution
- This position has a rotating on-call requirement. Periodically throughout the year you will be expected to be on-call for remote support.
- 2 years of 7 x 24 NOC experience, or equivalent experience
- Previous Help Desk/Technical Call Center experience required
- Advanced PC/laptop software knowledge and skills, including installation, configuration, and troubleshooting
- Understanding of common Internet protocols, including TCP/IP and DNS
- Strong customer service and communication skills (both oral and written) and demonstrated ability to work as a team player
- Demonstrated ability to effectively manage and prioritize multiple tasks
- Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants even in stressful situations
- A working knowledge of the systems, tools, and processes required to perform assigned tasks
- Experience and accuracy in configuring and troubleshooting the complete line of SageNet's products and services
- A working knowledge of SageNet's network architecture, including hub, server, and NMS components
- Basic understanding of both Windows and Unix based platforms
- Demonstrated attendance reliability through history of minimal unplanned absences
- Flexibility to work any shift including holidays, weekends and nights, both on a semi-permanent or rotating basis as required
- High School Diploma, College preferred
- Network+, A+, CCENT, or CCNA preferred
- Corporate business office space
- Business casual working environment
- Shift work
- On-site Gym and Personal Trainer
- Game Room/Break Room with Pool Table, and Table Tennis
- Be able to sit for long periods of time without any problem
- Consistent use of hands and fingers for typing
- Consistent use of eyes to analyze spreadsheets, ticketing system, and web on computer screen
-
Tier 1 NOC Associate
3 weeks ago
SageNet Marietta, United StatesCompany Overview · SageNet is a Network, Digital Signage, Wi-Fi and Cybersecurity Managed Services firm. Our relationship-driven approach and holistic Connect-Manage-Protect process sets us apart from the competition. SageNet delivers creative solutions, built-on best-of-breed te ...
-
Account Manager
2 weeks ago
SageNet Marietta, United StatesCOMPANY DESCRIPTIONSageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technol ...
-
Account Manager
3 weeks ago
SageNet Marietta, United StatesCOMPANY DESCRIPTION · SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and tec ...
-
Intern
4 weeks ago
SageNet Marietta, United States Full timeJob Details · Description · Company Overview · SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet' ...
-
Solutions Engineer
2 weeks ago
SageNet Marietta, United States Full timeJob Details · Description · Company Overview · SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet' ...
-
Project Coordinator
2 weeks ago
FMGI Woodstock, United StatesJob Description · Job DescriptionSalary: · Commercial Project Coordinator · Our company is looking for Commercial Construction Project Coordinator to assist the APM & PM with the management of a project from beginning to end. We specialize in Retail, Grocery, Office, Banking, Re ...
-
Splunk Content Developer
3 weeks ago
Base2 Solutions Atlanta, United StatesThe Splunk Content Developer is responsible for developing, customizing, and configuring Splunk apps and dashboards. The candidate will build and integrate content in a Splunk Core and ES environment and provide technical support to NOC and SOC customers in order to detect, hunt, ...
-
Splunk Content Developer
3 weeks ago
Base2 Solutions Atlanta, United StatesThe Splunk Content Developer is responsible for developing, customizing, and configuring Splunk apps and dashboards. The candidate will build and integrate content in a Splunk Core and ES environment and provide technical support to NOC and SOC customers in order to detect, hunt, ...
-
Splunk Content Developer with Security Clearance
4 weeks ago
Base-2 Solutions, LLC Atlanta, GA, United StatesRequired Security Clearance: Public Trust City: Atlanta State/Territory: Georgia Travel: None Potential for Teleworking: Yes Schedule: Full Time DoD 8570 IAT Requirement: None DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None Last Updated: ...
-
Splunk Content Developer with Security Clearance
3 weeks ago
Base-2 Solutions, LLC Atlanta, GA, United StatesRequired Security Clearance: Public Trust City: Atlanta State/Territory: Georgia Travel: None Potential for Teleworking: Yes Schedule: Full Time DoD 8570 IAT Requirement: None DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None Last Updated: ...
-
Splunk Content Developer with Security Clearance
4 weeks ago
Base-2 Solutions, LLC Atlanta, GA, United StatesRequired Security Clearance: Public Trust City: Atlanta State/Territory: Georgia Travel: None Potential for Teleworking: Yes Schedule: Full Time DoD 8570 IAT Requirement: None DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None Last Updated: ...
-
Splunk Content Developer
4 weeks ago
Base2 Solutions Atlanta, United StatesThe Splunk Content Developer is responsible for developing, customizing, and configuring Splunk apps and dashboards. The candidate will build and integrate content in a Splunk Core and ES environment and provide technical support to NOC and SOC customers in order to detect, hunt, ...
-
Travel Nurse RN
2 weeks ago
Supplemental Health Care Atlanta, GA, United StatesSupplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Atlanta, Georgia. · Job Description & Requirements · Specialty: PCU - Progressive Care Unit · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Tr ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Cumming, GA, United StatesSupplemental Health Care is seeking a travel nurse RN Neuro PCU - Progressive Care Unit for a travel nursing job in Cumming, Georgia. · Job Description & Requirements · Specialty: Neuro PCU - Progressive Care Unit · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employm ...
-
Travel Nurse RN
2 weeks ago
Supplemental Health Care Cumming, GA, United StatesSupplemental Health Care is seeking a travel nurse RN Oncology for a travel nursing job in Cumming, Georgia. · Job Description & Requirements · Specialty: Oncology · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · Supplemental ...
-
Supervisor, Network Operations Center
2 weeks ago
AppDirect Atlanta, United StatesAbout AppDirect · Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscription ...
-
NOC Technician
2 weeks ago
Repeat Consultants Atlanta, United StatesJob Description · Job Description Job Title:NOC Technician IIDepartment: Network OperationsReports to:NOC ManagerLocation:Peachtree Corners, GA 30092 General Description of Position:The NOC Technician Level II primary functions include monitoring internal Communications network i ...
-
Web Programmers
2 weeks ago
Base-2 Solutions, LLC Atlanta, GA, United StatesThe Splunk Content Developer is responsible for developing, customizing, and configuring Splunk apps and dashboards. The candidate will build and integrate content in a Splunk Core and ES environment and provide technical support to NOC and SOC customers in order to detect, hunt, ...
-
NOC Tier 1 Engineer
3 weeks ago
Bold Business Atlanta, United StatesWe are looking for a high-energy NOC TIER 1 Engineer with superior troubleshooting expertise that will help & expand, maintain and troubleshoot a 24x7 Network Operations Center. In order to provide extraordinary solutions to our customers, we need to work with extraordinary peopl ...
-
NOC Operator II
3 weeks ago
HireLiving, Inc. Alpharetta, United StatesJob Details · Description · Network Operating Center (NOC) Operators provide the monitoring of network and system security, performance, and backup processes. The NOC Operator will utilize monitoring, alerting, and ticketing tools; utilize, maintain, and expand the knowledgebase ...
Tier 2 NOC Support - Marietta, United States - SageNet
Description
Job Purpose
As a Tier 2 NOC Associate, you will be responsible for providing technical support to our global client base. Our 24/7 NOC monitors and remotely troubleshoots a diverse list of hardware manufactures using standard and custom-built tools across a variety of network topologies. The NOC works with internal and external IT professionals to implement network configurations and replace hardware when necessary. As this industry diversifies and enterprises adopt new technology, it is more important than ever to develop the skill set to support and manage this technology effectively. The ideal candidate is highly energetic, self-motivated and driven to excel in cutting edge technology. A successful NOC Representative embraces working in a company with many responsibilities and opportunities to learn. In addition, this person must be willing to work flexible hours in a technology call center to accommodate our clients across the U.S.
Duties and Responsibilities
Qualifications
Working Conditions
Physical Requirements
Classification*: Hourly/Non-exempt
Position Type: Full Time
Travel Requirements: None
Direct Reports: None
Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.
Please contact for any questions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)