- Deliver courteous and superior service and support to end-users via in person, remote connection or over the phone.
- Interact with end users to provide and process information in response to inquiries, concerns, and requests about Hardware and Software.
- Hardware and software installation of servers and network equipment
- Gather end user information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, application issues, password resets, and more.
- Research required information using available resources.
- Identify and escalate priority issues for end users.
- Must be able work independently and be a self-starter.
- Accurately process and record transactions using tracking software.
- Follow up and make scheduled call backs to customers, as necessary.
- Stay current with system information, changes, and updates.
- Vendor Management Ability including Hardware, Software and Support.
- Knowledge of Microsoft server and client operating systems (Server OS: 2008, 2012, 2016, 2019, and 2022; Client OS: Windows 7, 8,10 and 11; Linux OS).
- Knowledge of Microsoft Active Directory infrastructure and maintenance.
- Virtualized Server experience (Nutanix AHV a plus).
- Knowledge of cloud services such as Office 365, Azure, AWS & Google.
- General understanding of internet protocols including DNS, SMTP, POP3, IMAP
- Network troubleshooting skills.
- Installation and troubleshooting of desktop client applications including Microsoft Office Suite and Vendor Applications.
- Installation, configuration, and maintenance of enterprise backup solutions (Cohesity Knowledge a Plus).
- Understanding of Client and Server hardware configurations including redundancy and RAID architectures.
- Associates Degree required, Bachelor's degree preferred.
- Eligible to work in the U.S. without Sponsorship.
- 3-5 years of experience in information system design, installation, configuration, troubleshooting, maintenance, and documentation; office automation/productivity applications specification, installation, operation, and maintenance.
- Strong knowledge of current IT concepts, issues, practices, methodologies, and trends.
- Good problem solving and decision-making skills; ability to understand and analyze complex issues.
- Must be passionate about technology and delivering the highest level of customer service.
- Self-motivated, detail orientated, highly organized and able to manage a variety of tasks and responsibilities in an efficient manner with a high level of quality.
- Ability to deal effectively with customers, vendors, and peers.
- Great communication skills, ability to communicate technical concepts to non-technical audiences.
- Desire to make a difference
- Microsoft SQL server administration experience
- AS400 Knowledge
- 5250 Emulation Knowledge
- Familiarity with router and switch configuration, operation, and maintenance, routing protocols, TCP/IP, network management, network analysis, and network security (Meraki Knowledge a Plus)
- Hosted Desktop Experience
- Components of our Core: SAFETY; INTEGRITY; RESPECT; CELEBRATION; COMMUNICATION; TRUST; DIVERSITY; and ACCOUNTABILITY
- Were People Leaders
- Competitive Salary
- Employee Benefits:
- Paid Vacation
- Medical, Dental, Life, 401 K
- Tuition Reimbursement
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Information Technology Engineer - Carthage, United States - Bonnell Aluminum
Description
Bonnell Aluminum is looking for a self-motivated, energetic IT professional with a can-do attitude. Ideal candidates will possess integrity, passion, and a strong desire to achieve and succeed. The ability to thrive in a changing environment and demonstrate strong time management and prioritization skills is crucial to this position. Must be ready to work as a part of a team and assist wherever needed.
What Youll Be Responsible For:
Technologies You Need to Know:
What Youll Need to Have:
It Would Be Great if You Had:
What Youll Love About Us:
