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Customer Advocate Specialist - Bethesda, United States - Peraton
Description
**Responsibilities**
In this role, the selected candidate will assess our customers various needs to provide expert service and advocate for the best solution to their problems across all functional areas. The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential. The selected candidate will have the opportunity to showcase their comprehensive skill set and become a trusted adviser to our customers. The ideal customer advocate candidate will possess exceptional interpersonal and communication skills and must be able to think outside of the box to provide our customers with unique solutions. Successful candidate will also have excellent time-management skills and the ability to multitask. Relationship building experience are essential for this position.
**Qualifications**
12 to 15 years of experience with BS/BA degree
Active TS/SCI clearance with polygraph
Extensive experience within the IC and supporting the customer mission
History of providing outreach to organizations to ensure customer satisfaction and understanding
Must be able to collaborate and develop synergies across respective areas of responsibility
Extensive experience working in close collaboration with customers to close gaps in understanding, plans, and projects
Experience with innovation and OCM initiatives
Ability to work with customer to understand and set priorities
Excellent verbal and written communication skills
A passionate customer advocate with strong critical thinking skills
Detailed knowledge of the customers organization and mission
Strong time management/multi-tasking skills in a virtual environment
Exceptional listening, questioning and technical troubleshooting techniques
High level of autonomy, self-motivation and ethical self-management
**For Colorado Residents**
Colorado Salary Minimum: $108,867.20
Colorado Salary Maximum:$232,710.40 The estimate displayed represents the typical salary range for this position, and is just one component of Peratons total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.
**COVID-19 Vaccination Requirement**
Peraton is committed to complying with all COVID-19 safety protocols detailed in President Bidens and the related requirements issued by the Safer Federal Workforce Task Force. All Peraton employees are required to be fully vaccinated and/or the employee must comply with all COVID-19 safety protocols mandated by our customers and the Safer Federal Workforce Task Force, including but not limited to frequent testing and attestation in compliance with the EO.
**HEALTH**
Competitive medical, dental, and vision benefits.
**EMPLOYEE SERVICES**
Comprehensive employee benefits to better yourself and your family.
