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· Company Description · Thanks & Regards · Rajesh · KRG Technologies, Inc., · Ext :514 · Job Description · Responsibilities: · Analytics · : · • Mid-tier pipeline server issues (onshore, in average we receive about 20-30 ticket annually and take about 0.5 – 1 hour to resolve/ ...
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Responsibilities · Kforce has a client that is seeking a Support Engineer 5 in Redmond, WA. Summary: We are seeking a hands-on Support Engineer - Accessibility Compliance to perform manual accessibility assessments, support automated scanning processes, and help ensure our web an ...
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RESPONSIBILITIES: · Kforce has a client that is seeking a Support Engineer 5 in Redmond, WA. · Summary: · We are seeking a hands-on Support Engineer - Accessibility Compliance to perform manual accessibility assessments, support automated scanning processes, and help ensure our w ...
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· Job Duties · Microsoft Corporation has the following job opportunity: · Install, configure, support, and troubleshoot issues related to Microsoft technologies. Design and develop solutions to complex applications problems, system administration issues, or network concerns. Per ...
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Cloud Support Engineer - Redmond - Dunhill Professional Search
Description
Cloud Support Engineer Requirements
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
This role combines technical troubleshooting with customer advocacy, serving as a key resource for diagnosing client-reported issues, coordinating high-priority outage mitigation, and driving continuous improvement across Microsoft 365 cloud services.
The ideal candidate will bring customer-service focused professionalism to manage escalations, analytical skills to create root-cause analyses, and technical ability to evaluate evolving support needs.
phone, email, Teams) and respond to meet SLA/KPI requirements Resolve open cases to meet program SLA/KPI requirements through regular stakeholder engagement Update support cases to reflect accurate metrics Facilitate clear communication between stakeholders Technical Troubleshooting & Problem Resolution Conduct validation testing according to Troubleshooting Guides Manage and maintain workstation systems used for daily operations Troubleshoot client issues using documented approaches to identify and resolve common issues Knowledge Management & Continuous Improvement Identify opportunities for optimization and automation Support technical documentation and troubleshooting procedure updates Provide detailed status updates via email and ticketing systems Support root-cause analyses, ad-hoc metrics, and data discovery requests Location / Schedules Redmond, WA / Schedules are fixed 10-hour shifts with 2 options: SUN-WED or WED-SAT
Days: 5AM-330PM PT
Swings: 1PM-10PM PT
Nights: 9PM-7AM PT Minimum Qualifications US Citizen with BS in Computer Science or other technical discipline is preferred.
3+ years of experience in technical support or engineering roles supporting enterprise environments 1+ years of hands-on experience with Microsoft 365/Office 365 platform and services Clearance Requirement Must have/maintain an active TS/SCI w/FSP clearance throughout employment Preferred Qualifications Microsoft certifications (AZ-900, MS-900, or equivalent) – required to obtain one within 6 months of start Security certifications (SEC+ or equivalent) – required to obtain one within 6 months of start Experience with root-cause analysis and trend identification Experience with monitoring tools Able to quickly learn customer scenarios or new service scenarios Strong documentation skills and commitment to knowledge sharing Job Specific Skills Outstanding customer service skills with experience resolving issues in a high-pressure situation Strong technical troubleshooting and debugging expertise Experience conducting validation testing to ensure system integrity and performance Strong written and verbal xhuatnn communication skills with a strong sense of empathy towards customers Ability to take ownership of customer concerns, proactively coordinating with appropriate teams to drive resolution and maintain clear communication throughout Proven ability to monitor multiple communication channels (e.g.
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Support Engineer
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Support Engineer
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Support Engineer
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Support Engineer
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Engineering and IT Support
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Engineering and IT Support
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Engineering and IT Support
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Engineering and IT Support
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Engineering and IT Support
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