Cloud Support Engineer - Redmond - Dunhill Professional Search

    Dunhill Professional Search
    $75,000 - $145,000 (USD) per year *
    Description
    Cloud Support Engineer Requirements


    Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.


    • Active TS/SCI w/FSP We are seeking a Customer Support Specialist to join our Microsoft operations team supporting critical government cloud environments.


    This role combines technical troubleshooting with customer advocacy, serving as a key resource for diagnosing client-reported issues, coordinating high-priority outage mitigation, and driving continuous improvement across Microsoft 365 cloud services.


    The ideal candidate will bring customer-service focused professionalism to manage escalations, analytical skills to create root-cause analyses, and technical ability to evaluate evolving support needs.

    Key Responsibilities Customer Support & Case Management Utilize all incident management systems to document ticket resolution information from multiple data sources Monitor multiple communication channels (e.g.

    phone, email, Teams) and respond to meet SLA/KPI requirements Resolve open cases to meet program SLA/KPI requirements through regular stakeholder engagement Update support cases to reflect accurate metrics Facilitate clear communication between stakeholders Technical Troubleshooting & Problem Resolution Conduct validation testing according to Troubleshooting Guides Manage and maintain workstation systems used for daily operations Troubleshoot client issues using documented approaches to identify and resolve common issues Knowledge Management & Continuous Improvement Identify opportunities for optimization and automation Support technical documentation and troubleshooting procedure updates Provide detailed status updates via email and ticketing systems Support root-cause analyses, ad-hoc metrics, and data discovery requests Location / Schedules Redmond, WA / Schedules are fixed 10-hour shifts with 2 options: SUN-WED or WED-SAT

    Days: 5AM-330PM PT

    Swings: 1PM-10PM PT

    Nights: 9PM-7AM PT Minimum Qualifications US Citizen with BS in Computer Science or other technical discipline is preferred.


    3+ years of experience in technical support or engineering roles supporting enterprise environments 1+ years of hands-on experience with Microsoft 365/Office 365 platform and services Clearance Requirement Must have/maintain an active TS/SCI w/FSP clearance throughout employment Preferred Qualifications Microsoft certifications (AZ-900, MS-900, or equivalent) – required to obtain one within 6 months of start Security certifications (SEC+ or equivalent) – required to obtain one within 6 months of start Experience with root-cause analysis and trend identification Experience with monitoring tools Able to quickly learn customer scenarios or new service scenarios Strong documentation skills and commitment to knowledge sharing Job Specific Skills Outstanding customer service skills with experience resolving issues in a high-pressure situation Strong technical troubleshooting and debugging expertise Experience conducting validation testing to ensure system integrity and performance Strong written and verbal xhuatnn communication skills with a strong sense of empathy towards customers Ability to take ownership of customer concerns, proactively coordinating with appropriate teams to drive resolution and maintain clear communication throughout Proven ability to monitor multiple communication channels (e.g.

    phone, email, Teams) and respond to meet SLA/KPI requirements Other Job Specific Skills Experience with system administration support tools such as Windows/Linux Experience supporting a cloud-based environment Strong interpersonal skills Strong oral and written communication skills Experience in supporting Cloud based environment and tools such as Azure/AWS Experience analyzing, troubleshooting, and providing solutions for technical issues Ability to problem solve and collaborate with team members Strong organizational and multi-tasking skills Strong in technical communications with both technical and non-technical peers Able to maintain professionalism under pressure Strong customer focus #cjpost
    * This salary range is an estimation made by beBee
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