Service Desk Analyst - Ann Arbor, MI
1 month ago
Job summary
Serve as first-level support for end-users via phone email and voicemail troubleshoot hardware software and connectivity issues ask targeted fact-finding questions to diagnose and resolve issues efficiently provide clear guidance and user education during issue resolution document incidents requests and resolutions in a ticketing system escalate unresolved issues appropriately while maintaining ownership maintain a positive customer-focused attitude at all times participate in rotating on-call/off-hours support as required.
Job description
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