AVP Branch Manager - Ludlow, VT

Job Details · Description · Who We're Looking For: · Someone who puts members at the center and naturally brings people together to build a thriving, engaged community. · A strong communicator who can build relationships, listen well, and convey information clearly. · A team play ...

Job description

Job Details

Description
Who We're Looking For:

• Someone who puts members at the center and naturally brings people together to build a thriving, engaged community.
• A strong communicator who can build relationships, listen well, and convey information clearly.
• A team player with a growth mindset who's willing to learn, adapt, and bring enthusiasm to new challenges.

What You'll Be Doing

• Building a member-first experience that deepens relationships, expands engagement, and supports overall community growth.
• Driving meaningful results by owning key projects and collaborating across teams to make things happen.
• Supporting a positive workplace culture where communication, teamwork, and continuous improvement thrive.

Why Join Us

• Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services but fostering meaningful relationships that enhance the overall well-being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner for our community.

• Benefits Include:

• Paid time off in addition to paid federal holidays

• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Salary Range: $56, $70,243.36
Position Title:
AVP, Branch Manager I

FLSA Status:
Exempt

Reports To:
VP Area Retail Leader

Summary
The AVP, Branch Manager is a retail management position that guides and manages the operational efforts and services of multiple branches to provide consistent world class experience to credit union members, coworkers, and community partners with each interaction. Ensures established policies and procedures are followed and that members are served promptly and professionally. Trains, directs, and supervises branch employees in branch operations including transacting with a high degree of accuracy, cross-selling products and services appropriate to members needs to meet branch production and growth goals.

Essential Functions

• Responsible for establishing and maintaining effective and professional business relations with members and area businesses to bring in new business and foster continued growth of the branches.
• Handle escalated member issues and complaints while ensuring timely and satisfactory resolution. Keeping management informed of any significant problems.
• Maintain a highly motivated, well-trained branch staff and effective employee relations. Ensure branch employees have sufficient skills and knowledge to handle, explain, and respond to member inquiries with accuracy and efficiency for all deposit and loan products and account maintenance offered by the credit union.
• Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence. Coach employees regularly and review cross-selling activities. Review organizational and branch goals with staff. Collaborate with management to develop and implement strategies for growth and efficiency.
• Ensure compliance with rules and regulatory requirements which include Bank Secrecy Act (BSA) and Anti-Money Laundering (AML). Ensure compliance with credit union policies and procedures for branch safety and security. Analyze, monitor and provide staff education on policies and procedures on an ongoing basis.
• Assume responsibility for maintaining a high level of proficiency over branch operations and proper cash controls. Ensure all branch transactions are balanced at the close of each day.
• Oversee individual accountability for the handling of cash and assist in resolving balancing or discrepancies as needed. Oversee TCR's and servicing of Automatic Teller Machines and Interactive Teller Machines both in-house and those located at off-site locations.
• Responsible for reliable and predictable attendance
• All other duties as assigned

Qualifications-
Education:

• High School diploma or GED required, Associate degree in business or related field or two years for each year not completed required. Bachelor's degree in business or related field is preferred

Experience

• Minimum five years retail management/leadership required. Experience in a sales capacity and general understanding of financial statements and concepts required.
• Experience managing within a financial institution preferred

Skills

• Strong interpersonal, leadership, and supervisory skills.
• Excellent writing and verbal communication skills and ability to prepare organized and well written documents. Excellent phone etiquette and the ability to communicate clearly and effectively in person and over the phone and through electronic channels.
• Computer literate, proficient use of calculator, keyboard, and experience with Microsoft Office Suite required. Experience with financial institution software systems preferred

Physical Requirements
This position requires sitting for long periods of time and working primarily at a workstation or desk in an open office environment. Includes extensive use of a computer performing standard keyboard functions, requiring repeated motion, as well as extensive use of the phone. Stretching breaks are recommended to avoid injury. Some lifting or moving bags of coin 50 lbs. in weight. Physical activity as required for cleaning and maintaining buildings including use of various cleaning products.

Work Environment

• Professional banking environment.

BSA/Risk:
Employees will ensure adherence to BSA (Bank Secrecy Act) and risk compliance standards in all job responsibilities, maintaining the organization's regulatory integrity and mitigating potential risks.

Equal Opportunity Employer
: Heritage Family Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.