Operations Assistant - Springdale, United States - Star Leasing

Star Leasing Springdale, United States

3 weeks ago

Description

Great Benefits:
Paid WeeklyExcellent Benefits including Medical, Dental, Vision & 401K matchingPaid PTO Days

General Purpose:

Work directly with customers and company resources to provide timely, quality service and identify any problems or opportunities for improvement.

Must be mechanically inclined and display aptitude to gain an understanding of the different parts, procedures, and needed trailer repairs and approximate length of time associated with these repairs Must be willing to safely climb in and out of trailers, move tires and other similar tasks as directed by Operations ManagerJob Summary:
Have the ability to make outbound sales calls for rentalsThe Operations Assistant works directly with customers and company resources to provide timely, quality service and identify any problems or opportunities for improvement

Duties/Responsibilities:

Every Star employee is expected to take care of their health and work safely at all times for themselves, their families and the safety of their coworkers
Understand and comply with Star's Core Values and company policies in everything you do at Star
Responsible for filling out interchanges with correct rates, explaining rental policies and procedures, verifies credit and insurance, and obtains customer signature
Responsible for inspecting interior and exterior of trailers (inbound and outbound) in the presence of the customer pointing out hub reading, emergency breakdown number and procedures, as well as the physical condition of the trailer inside and out
Examines customer driver's license to determine validity of identification and that it is a CDL license
Responsible for ensuring that Star Leasing Co. policies and procedures for invoicing customers is followed properly; contacting customers regarding damages before they are invoiced
Accepts trailers returned by customer and inspects tire, brakes, and looks over the physical condition of the trailer in the presence of the customer to determine any damage that may have occurred to the trailer while in the hands of the customer
Responsible for performing shop work order write-ups in Star Leasing's system (Anzio) for trailers needing service when it enters the yard (foreign or star units). Print out copy of write up and give to service manager within 30 minutes
Responsible for getting estimates to customers within 48 hours of initiation (per request, inbound damages, etc.) and getting approval from customer within 96 hours from initiation. Will make sure work order processor knows the approved estimated dollar amount
Responsible for performing daily tire inventory and reconciliation as operations manager seesfit. Will accurately process tire inventory Purchase orders and Receive into inventory with Part #'s marked on every tire
Responsible for coordinating the daily activity of Star Leasing Co. equipment and personnel which include tractors and outside vendors used for delivery and pick-up of trailers and, when necessary, service vehicles that are used for routine maintenance and emergency repairs
Responsible for keeping records of driver hours, and driver moves for insurance and accounting purposes
Responsible for assisting Service and Operations Manager in keeping their location based trailers at 94% current for PM's and reefer units 94% currentOperations Assistant 2/2023
Responsible for assisting Operation Manager regarding the maintenance and repair of all trailers at remote cities. Also, responsible for keeping those trailers at 90% current for PM's
Responsible for assisting branch in maintaining the vendor list for each city Star Leasing Co. has trailers.

This list should include:
company name, company address, two contacts, phone number, and hours of operation

Responsible for maintaining clean operation office as well as designated areas within the facility
Responsible for maintaining various operating efficiencies and benchmarks as determined by Operations Manager or Branch Manager

Other duties as assignedSupervisory Responsibilities:

NoneRequired Skills/Abilities:

Associate degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl
The employee must occasionally lift and/or move up to 40 pounds
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment:

While performing the duties of this job, the employee is frequently exposed to outside weather conditions
The noise level in the work environment is usually moderate Employee Signature

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