Senior Telecom Operations Engineer - Baton Rouge, United States - Saudi Networkers Services

Description

Job Description :

Responsible for Preparing Service Architecture of DWDM, SDH, DVM, VSAT and other networks in accordance with SLA & existing Network infrastructure.

Planning, scoping, manage and implement telecom, data and network services for company internal and external customers.

Responsible to analyze serious faults of network and prepare plan for improvement of Metro and Backbone networks.

Responsible for service fulfillment of business services.

Responsible to Scope, evaluate and supervise implementation of managed services of vendor.

Responsible for service assurance of business services.


Customer Care (Non-Technical support):
Act as first point of contact for customer. Address queries related to entitlement.

Responsible for contributing to requirements of any tools (Service fulfillment & assurance) as well as for acceptance of any tools for service fulfillment and service assurance, required for provisioning and monitoring of respective services offered to customers.

Responsible for forecasting resource requirements to support new services / new customers.

Responsible for testing & validating the fulfillment & assurance process for new services and validating the feasibility of any proposed Service SLAs.

Responsible for setup of any on site managed NOC services for mega projects.

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