Senior Product Engineering A - San Francisco, CA, United States - Crunchyroll, LLC

Description

WE HELP EVERYONE BELONG. Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community.

We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave.

Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.

Join our team, and help us shape the future of anime

We are seeking a highly motivated, enthusiastic and self-driven individual contributor to join our team as a Senior, Product & Engineering Operations reporting to the Senior Manager, Product & Engineering Operations.

You will be instrumental in establishing efficient systems and processes to foster high performing teams within the Product & Engineering organization.

Collaborating extensively with colleagues across departments, your primary objective will be to identify areas of improvement within the organization and implement solutions to streamline operations.

Partnering with the Product and Engineering Leaders and cross-functional partners in the People Team, you will optimize and expedite recruiting and onboarding processes, lead initiatives for growth and learning, and enhance overall culture across Product & Engineering.

Maintain existing Operations processes, continually assessing and refining them to ensure optimal efficiency.
Understand the current state of processes, documenting workflows, and gathering data on performance metrics.
Document standardized procedures, workflows, and guidelines, keeping documentation up-to-date and organized for easy reference.
Document best practices, lessons learned, and recommendations to ensure that process knowledge is captured and accessible to stakeholders.
Collaborate with stakeholders to prioritize and implement effective solutions based on analysis, feedback, and lessons learned.
Champion initiatives to enhance team productivity, quality, and innovation through process improvements and tool enhancements.
Provide training and education on new processes to ensure understanding and adoption.
Organize team-building activities to promote collaboration and strengthen relationships across the organization

Support professional growth and development opportunities for team members, partnering with the Learning & Development team to create opportunities for learning and skill-building.

Build and Monitor Performance
Collaborate with analysts to develop reporting dashboards and metrics for tracking key performance indicators.
You have 5+ years of relevant work experience in Operations or a related area.
You are familiar with effective onboarding and recruiting strategies, with a proven track record of implementing process improvements.
Experience creating assessments and surveys to evaluate effectiveness and gather feedback.

You have the ability to handle a number of simultaneous projects while demonstrating urgency and ownership to drive an overall program to completion.

You possess an analytical mindset with the ability to use data to drive decision-making, deliver improvements, and measure the success of initiatives.

You embody a team player - able to succeed individually but support your teammates when needed, and help them to succeed.

The Operations team is the heartbeat of the Product & Engineering (P&E) organization.

If you are passionate about helping cultivate high-performing teams, driving process improvement initiatives, and contributing to a positive organizational culture, we invite you to apply for this exciting opportunity.

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
~ Flexible time off policies allowing you to take the time you need to be your whole self.
~ Generous medical, dental, vision, STD, LTD, and life insurance
~ Health Saving Account HSA program
~ Actual pay will vary based on factors including, but not limited to location, experience, and performance. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.
We are curious, which is the gateway to empathy, inclusion, and understanding.
We serve our community with humility, enabling joy and belonging for others.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. We are an equal opportunity employer and value diversity at Crunchyroll.

Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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