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City Business Head - Metropolis, United States - Orangehealth
1 week ago
Description
In a world where everything is available quickly at home, healthcare services are yet tocatch up, and definitely true for diagnostics in urban India- we often have to wait a while
to get tested, if not take our loved ones to the nearby lab even when they're sick.
We asked the question- If we can get chips at home in 20 min, then why not get tested in
60 min?
This served as an inspiration for us to build Orange Health Labs. Combined with our
market understanding, product chops and focus on operational excellence- Orange
Health Labs has built high quality, reliable, on-demand diagnostic services for consumers
across the country.
Since our launch in Jan 2021, Orange Health has grown fast to become a cutting edge
healthcare leader delivering a wow experience across the top metros of India, and
becoming the highest rated lab in the country
We have our own labs, our own phlebotomists, medical teams and a technology forward
innovative mindset
With our deep understanding of primary healthcare and its opportunities, we are building
Orange Health to become the infrastructure of remote healthcare in India, starting with
making diagnostics on-demand.
Leadership
Founded by Dhruv Gupta
(consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users.
Along with the founders, we have a stellar leadership team with deep domain expertise helping us excel and drive innovation across all functions.
We are backed by some of the world foremost VC investors like Accel, General Catalyst, YCombinator, BII, along with marquee healthcare and global investors.
We are building this to ensure that our families and yours get the best diagnostic experience possible Join us to make healthcare 10x more convenient, 10x more accurate & 10x better.
PresenceWe are currently serving Bangalore, NCR, Mumbai, Hyderabad, with a plan to enter other metro cities soon :)
About the role
The City Business Head is a profit and loss responsibility for an assignedterritory within the company and directly reports to the founders of thecompany.
The role requires skills in business management, peoplemanagement, operations strategy, and process engineering.The role will require the candidate to:
Take full ownership of a profit centre of the company and deliver uniteconomics while ensuring business growth in conjunction with parallelsales hierarchy in the organisation.
Build from scratch and manage a team of member operationsteam with differing skills including a medical Lab team, logistics, CRM, HR,and finance team.
Define business goals, develop operating plans, do business analytics,performance reviews and ensure delivery of results.Deploy CapEx for setting up full scale automated laboratory with requiredprocesses to ensure best possible delivery of quality results.
Ensure the highest possible customer satisfaction with our lab services andfastest delivery of reports to patients through RCAs, process, and productImprovement.
Key metrics:
The profile will be responsible for:
Revenue and # of orders
Contribution margin of the territory
On time% performance for pick ups and Reports
TATs for order confirmation, pick up and Reports
Doctor order and Patient order conversions
Territory teams leadership feedback and attrition
Skills we are looking for:
Post graduation in business, or experience in business analytics andreporting. Clarity on managing unit economics, gross margins and P&Lstatements
Strong ability to think strategically (top-down) and generate non-incremental solutions. Ability to succinctly communicate most impactfulsolutions without clouding with tactical issues
At least 3 years of operational experience in directly or indirectly managingblue-collared employees on ground
Strong communication and people skills. Empathetic leader who has dealtwith people issues on ground
Preferred:
Additional consulting experience over operations exposure
OR Experience in large scale eCommerce/ eLogistics company as a P&Lmanager
OR Experience in scaled Health-Tech set up as a business leader withabove experience
Why you might be excited about us
We are on a mission to build the fastest diagnostic lab in India.
We have a bunch of Talented folks who relentlessly work towards bringing a WOWcustomer experience. Rated currently at 4.9.
Our team has a wide range of experience .Folks at OH have worked earlier withcompanies like flipkart,Practo, Unacademy, Swiggy, Metropolis, Licious, we are excited to learn from you too.
We care for your career & growth and hence we will help you to shape a career youare excited about.
We work hard and have fun while doing it. Our People NPS is >90% and Glassdoorrating is 4.9.So if you think you have that extra"orange"nary quality in you, we can't wait to welcome
you onboard :
)
Among the highest rated diagnostic companies in India
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