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    • Client Care Professional - Lithonia - Citizens Trust Bank

    Citizens Trust Bank
    Citizens Trust Bank Lithonia

    2 months ago

    Default job background
    Part time
    Description

    Job Overview

    Citizens Trust Bank, a respected institution in the community, has been serving customers for over 100 years. Our commitment to providing personalized service and financial solutions remains unwavering.

    We value our employees and foster a work environment that is based on respect, accountability, and high-quality performance. Our goal is to empower generations for financial success by investing in our team members.

    Our ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and demonstrate a strong work ethic. If you are a self-motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.

    About the Role

    This exciting opportunity allows you to make a positive impact on our customers' lives. As a key member of our team, you will provide top-notch service, respond to inquiries, and resolve issues efficiently. Your role will also involve collaborating with colleagues to drive business growth and achieve goals.

    • Responsibilities:
    • \) Uses standard procedures when answering incoming calls
    • \) Responds to telephone calls, emails, and contact us posts from customers/non-customers by answering their questions about banking solutions in a timely and efficient manner
    • \) Provides a high level of responsiveness to customer inquiries regarding their accounts
    • \) Processes and sends confirmations on stop payment requests; processes verifications of deposits
    • \) Stays abreast of processes and procedures related to electronic banking solutions and assists customers with concerns related to those products
    • \) Assists customers with online banking enrollment and resets passwords
    • \) Assists customers with account maintenance, including address, telephone, and email updates
    • \) Processes online banking enrollment verification letters
    • \) Assists customers with installing mobile CTB App and processes mobile deposit capture enrollment requests
    • \) Distributes online commercial account applications
    • \) Processes ATM and debit card activations, PIN numbers, and restricted cards requests; increases debit card limits and international travel requests
    • \) Blocks lost, stolen, or compromised ATM and debit cards; orders new and replacement debit cards
    • \) Closes accounts with zero balances
    • \) Performs opt-in and opt-out of overdraft privilege on customers' accounts
    • \) Prepares correspondence, documents, and reports
    • \) Maintains and handles all confidential matters and information

    You will work closely with our team to deliver exceptional results and exceed expectations.

    Key Qualifications

    To be successful in this role, you will need:

    • Minimum one year of call center experience in a banking environment (a plus)
    • College experience (a plus)
    • Excellent presentation, interpersonal relationship building, and organizational skills
    • Proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.); FISERV a plus
    • Ability to facilitate effective meetings and training sessions
    • Excellent analytical, technical, problem resolution, project management, critical thinking, research, and negotiation skills
    • Ability to work in a fast-paced, high-volume environment and be adaptable to change
    • Excellent quality customer service and telephone skills with the ability to establish good business relationships
    • Must be able to maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and represent the CTB Brand
    • Ability to use good judgment, make sound business decisions, comprehend, and follow directions and instructions
    • Ability to produce accurate and organized work with minimal supervision
    • Ability to effectively handle and maintain confidential matters and information
    • Up-to-date understanding of industry trends and developments
    • Self-starter with a strong work ethic, positive behavior, ability to work both independently and as part of a team in a collaborative environment; detailed-oriented with excellent time management and planning skills
    • Excellent communication skills with the ability to communicate clearly, concisely, tactfully, and effectively
    • Exceptional creativity with the ability to prioritize work to meet deadlines
    • Must be a team player, flexible, resourceful, and energetic with a competitive and winning spirit
    • Demonstrated ability to maintain composure and always convey a positive and professional image
    • Ability to work through situations and find win-win solutions
    • Assertive and demonstrates initiative

    We offer a highly competitive compensation package, including an estimated annual salary of $45,000 - $60,000, depending on experience, plus benefits such as medical, dental, vision, and retirement plans, life insurance, accidental death & dismemberment, short-term and long-term disability, flexible spending accounts, paid time off, vacation, and holiday pay, tuition reimbursement, employer-assisted housing program, wholesale membership program, fitness & wellness program, employee assistance referral services, legal shield program, group cancer & accident insurance programs, worker's compensation programs, awards and recognition programs, and much more.

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