Lead Room Service Associate - Miami, United States - Nicklaus Children's Health System

Description

Job Summary

Under the guidance of the Operations Manager, assists with coordination of daily tasks for the Room Service
Associates in performing their assigned duties in the preparation and serving of food items for patients and guests. Performs Room Service Associate duties for approximately 50% of the time, 50% of the time coordinates.

Job Specific Duties

• Coordinates the tasks and oversees the duties of the Room Service Associates. Serves as a first level of escalation of operation issues for the team.
  
• Assembles, distributes and delivers patient trays in a timely manner to designated patients including all nursing units, cay dare, and any assigned area.
  
• Assists customers/patients in a friendly and polite manner whenever in need of assistance.
  
• Labels, dates, checks and documents food items for freshness and rotates them following the FIFO (First In, First Out) method.
  
• Prepares cold food items required for room services.
  
• Prepares ketogenic, diabetic and eating disorder meals as prescribed by dieticians.
  
• Performs quality assurance on trays by checking temperature, portions, presentation, and documents per standards.
  
• Sets up and portions food according to service tickets; ensures equipment is sanitary and no cross contamination.
  
• Supplies nursing units with nourishments and supplies (e.g., cups, lids, sugar, juices, popsicles) to be stored as needed in the kitchenette area.
  
• As a subject matter expert, trains and mentors staff on daily department operations and ensures quality of family experience, fosters staff empowerment, and holds huddles.
  
• Ensures coverage and attendance for assigned area is/are meet. Supports Leader with department policies and procedures.