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F&B Outlets Supervisor - Tucson, Arizona, United States - Omni Hotels & Resorts
Description
Location:
Tucson National Resort
Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery.
The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.
The Omni Tucson National Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.
Job Description:
Responsible for ensuring proper training and supervision of staff in all F&B outlets, delivering prompt, courteous service in a manner that complies with Omni Tucson National Resort Food and Beverage standards.
Responsibilities:
Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
Must maintain full familiarity with menus and knowledge of beverage offerings.
Ensure all staff has completed side work checklists for dining room.
Spot check liquor pars and order daily supplies.
Monitor food and liquor requisitions and food waste.
Check bar controls, shot glass use, red lining, and bottles totally empty daily.
Hold pre-shift meetings and ensure department training requirements are met monthly.
Follow up on established training steps.
Handle guest comments and complaints and ensure member and guest satisfaction.
Communicate with guests and receive feedback.
Stay and assist on the floor during peak hours.
Observe, teach, and correct staff's service in a professional manner.
Examine food preparation and beverage presentation.
Assist manager in scheduling and forecasting both weekly and monthly.
Participate in interviewing/recruiting as needed.
Assist in monthly MOS audits.
Prepare maintenance requests and follow-up.
Maintain knowledge of the resort property and events.
Participate in department meetings and other required company training.
Qualifications:
1 year of experience in Food and Beverage supervision or management role preferred.
Must have and maintain AZ Food Handlers and TABC certifications.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by phone.
Prior serving and cash handling experience preferred
Must be able to work flexible shifts including nights, weekends, and holidays.
Must have the ability to manage deadlines.
Understanding of Food and Beverage financials including cost and par controls is preferred.
Must have a strong attention to detail as well as strong customer service skills.
Must know emergency procedures and work to prevent accidents.
