E-Desk Agent - Pacific Grove, United States - Pebble Beach

Pebble Beach Pacific Grove, United States

3 weeks ago

Full time

Description

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The E-Desk Agent is responsible for handling all reservation inquiries that come into the department through various email streams. This individual must be sales-oriented, can work well in a small team, and are very driven.

Essential Duties & Responsibilities:

Sell world-class itineraries to luxury travelers and Travel Advisors to include rooms, golf, dining, transportation, and other recreational activities.
Cross sell from one property to another.
Use critical thinking and creativity to solve problems
Provide strong guest service skills to every customer, every time.
Recognize good business opportunities and maximize revenue.
Other duties assigned by the Coordinator and Manager.
Comply with Pebble Beach Company safety and health policies and procedures.

Required Skills:

Proven track record in a sales, results-oriented environment.
Accurate work with attention to detail.
Positive attitude and accountability.
Excellent verbal and written communication skills.
Ability to handle a high volume of email correspondence.
Good organizational and time management skills.
Ability to perform data entry in various computer systems.
Ability to work in Microsoft Windows applications (i.e. Excel, Word and Outlook)
Ability to work in Springer Miller and Revinate (NAVIS)
3 years' experience in a luxury resort call center.
High school diploma or equivalent experience required.

Desired Skills:

Some college preferred.
3 years of luxury resort sales or hospitality experience.

Why work for Pebble Beach Company:

Competitive Pay: $24.00/hour plus bonus.
Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
Play our world-famous golf courses Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

E-Desk Agent

2 weeks ago

Pebble Beach Pacific Grove, United States Full time

Job Description · Job DescriptionCompany Background: · For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are ...
Front Desk Agent

4 weeks ago

Davidson Hospitality Group Monterey, United States

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Hospitalit ...
Front Desk Agent

1 week ago

Monterey Tides Monterey, California, United States Permanent

Compensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franc ...
Front Desk Agent

4 weeks ago

Highgate Hotels Monterey, United States Part time

Hourly · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expand ...
Front Desk Agent

2 weeks ago

Highgate Hotels Monterey, United States Part time

Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
Front Desk Agent

3 weeks ago

Marriott Monterey, United States

Additional Information Full-Time, Pay: $23.94/hour · Job Number · Job Category Rooms & Guest Services Operations · Location Monterey Marriott, 350 Calle Principal, Monterey, California, United States · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non- ...
Front Desk Agent

3 weeks ago

Marriott International Monterey, United States

Additional Information Full-Time, Pay: $23.94/hour · Job Number · Job Category Rooms & Guest Services Operations · Location Monterey Marriott, 350 Calle Principal, Monterey, California, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Positi ...
Front Desk Agent

2 weeks ago

Marriott Monterey, United States

Additional Information Pay: $24.44/hour, Full-Time · Job Number · Job Category Rooms & Guest Services Operations · Location Monterey Marriott, 350 Calle Principal, Monterey, California, United States · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non- ...
Front Desk Agent

2 weeks ago

Marriott International, Inc Del Rey Oaks, United States

Additional Information Pay: $24.44/hr, Full-Time · Job Number · Job Category Rooms & Guest Services Operations · Location Monterey Marriott, 350 Calle Principal, Monterey, California, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position ...
Front Desk Agent

3 weeks ago

Mirabel Hotel & Restaurant Group Carmel-by-the-Sea, United States

As a member of the Carmel Beach Hotel team, you will have the opportunity to work in a beautiful and unique environment that embodies the charm and elegance of the California coast. You are responsible for providing exceptional service to our guests, ensuring they feel welcomed, ...
Front Desk Agent

3 weeks ago

Le Petit Pali 8th Carmel-by-the-Sea, United States

· FRONT DESK AGENT | LE PETIT PALI 8TH AVE · POSITION DESCRIPTION: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a ...
Front Desk Agent

3 weeks ago

Marriott International, Inc Monterey, United States

**Información Adicional** Full-Time, Pay: $23.94/hour · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Monterey Marriott, 350 Calle Principal, Monterey, California, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación ...
Front Desk Agent

3 weeks ago

Aimbridge Hospitality Carmel-by-the-Sea, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

2 weeks ago

Aimbridge Hospitality Carmel-by-the-Sea, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
Front Desk Agent

1 week ago

Monterey Stage Coach Lodge Monterey, United States

**Job Title:** Front Desk Hospitality Agent · **Job Id:** Front Desk Agent · **Job Description:** · A Hospitality Agent is stationed at the front desk and greets and assists Guests (customers of the hotel) during their stay. The Agent communicates hotel amenities to potential ...
Front Desk Agent

1 week ago

Monterey Tides Monterey, United States Full time

Compensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
Front Desk Agent

1 week ago

Monterey Tides Monterey, United States Part time

Compensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
Front Desk Agent

2 weeks ago

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course Monterey, United States

Property Description: · Overview: · Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welc ...
Front Desk Agent

2 weeks ago

Greenwood Hospitality Group Monterey, United States

**SUMMARY**:The Front Desk/Guest Service Agent is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. They will often be the first point of contact for guests and is responsible for creating an excellent first impression. ...
Front Desk Agent

1 week ago

Monterey Tides Monterey, United States Full time

Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...