Intake Coordinator - Hayward

Intake Coordinator · The Intake Coordinator reports to the Site Manager and is responsible for conducting program eligibility determination, processing program applications and referring clients to program activities.  The Intake Coordinator serves on a team providing services to ...

Job description

Intake Coordinator

The Intake Coordinator reports to the Site Manager and is responsible for conducting program eligibility determination, processing program applications and referring clients to program activities.  The Intake Coordinator serves on a team providing services to economically disadvantaged populations through a Workforce Innovation and Opportunity Act (WIOA) employment and training program. This is a full-time, non-exempt position.

RESPONSIBILITIES

• Outreach and Recruitment: Identify and develop opportunities to promote Rubicon's programs and services to community participants and partnering organizations.  Facilitate informative workshops on program details and eligibility, both internal/external program information and eligibility workshops.  Develop engaging marketing materials and presentations to showcase the resources and services offered Rubicon and the Eden Area AJCC. Create program marketing materials/presentations to promote Eden Area AJCC resources and program services. Conduct client orientations outlining Rubicon program services, eligibility requirements and enrollment procedures.
• Service Coordination Assist individual applicants with completion of qualifying documentation for program eligibility and enrollment. Make determination of program enrollments and coordinate/scheduling clients for program activities. Maintain clear communication with clients throughout the process to provide support and address any potential barriers to program participation.
• Meetings and Events: Attend program trainings, partnership meetings, and Rapid Response and community events for program recruitment and enrollment purposes.
• Data Documentation and Reporting: Accurate collection of essential data and information related to job performance. Timely entry of this information into an electronic data system, and the tracking of important program and service-related information for reporting purposes. Adherence to agency standards concerning the type, method and timing of data entry at all points of the participant eligibility and enrollment, as well as front end service delivery process with prospective participants and partnering agencies. A demonstrated understanding of privacy protection and data security, ensuring the confidentiality of sensitive and PII throughout all stages of data handling.

COMPETENCIES

• Work experience and expertise in the fields of employment services, workforce development or career counseling; must be able to demonstrate working knowledge of best practices for assisting economically disadvantaged and/or other under-represented populations.
• Strong organizational skills and solid teamwork; interpersonal flexibility and the ability to work successfully with minimal supervision; excellent customer service, communication and group facilitation skills.
• Must have attention to details. Careful review of participants information to ensure accuracy and completeness, meeting program eligibility requirements.
• Microsoft Office Suite proficiency including proficiency using databases.
• This position may require the incumbent to travel efficiently throughout the Bay Area therefore proof of a valid driver license, current auto insurance, and an acceptable Motor Vehicle Report may be required.

COMPENSATION AND BENEFITS

• $ $27.00 per hour
• Medical, Dental and Vision health plans. 
• 3 weeks paid vacation and sick leave, 13 paid holidays.
• 4 days paid restorative holiday between Christmas and New Years.
• Employer sponsored retirement plan.

About Rubicon

An $18M non-profit Rubicon, provides direct services at eight locations in Alameda and Contra Costa counties and operates a growing commercial landscape social enterprise program that is a leader in sustainable practices. Rubicon transforms East Bay communities by equipping people to break the cycle of poverty. Recognized as a national leader in workforce development, Rubicon provides individualized one-on-one career advising, job search support, financial education, wellness and legal services, to very low-income people who face significant barriers to achieving economic mobility.

Rubicon is a 2022 Great Place to Work, on a journey towards becoming a high-road employer and an anti-racist organization. We are committed to systems change and advocacy through efforts like expanding and deepening Employee Resource Groups; the launch of an internal Racial Justice Task Force; and implementation of talent and culture supports that acknowledge and facilitate healing from the direct and indirect effects of racial trauma.

Rubicon actively recruits staff members with a diversity of culture, thought, and lived experiences who are not only highly skilled, but who consistently demonstrate a commitment to our vision of an East Bay without poverty and are passionate about this work.

 Rubicon is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. 

Rubicon uses E-Verify to validate the eligibility of our new employees to work legally in the United States.