Online Sales Specialist - Carmel, United States - Pyatt Builders LLC

Description

OVERVIEW
Online Sales Specialist is responsible for sales activities tied to executing each location's appointment and sales goals. Responsible for all data management and reporting through company CRM. OSS to achieve department goals while ensure real time conversations with leads.


DESCRIPTION
Sales Process
Consistently executes the sales process with every prospect (as defined for this role).
Consistently executes effective follow up program using company guidelines with each prospect. Integrate traffic into CRM system.
Communicate with customers through all incoming fields. (I.E. phone, email, web, chat etc.)
Make inbound and outbound calls to achieve appointment quota.
All email and phone prospects responded to immediately.
Product Knowledge
Total understanding of each franchise including differences between floor plans, custom changes available, and all standard/optional items offered.
Utilize all technology, specifically knowing where to find necessary documents and marketing materials.
Results
Achieve annual appointment, and customer satisfaction objective as defined in set goals.
Set appointments with customers for Community Sales Managers through call center.


COMMUNICATION SKILLS
Must be very thorough in follow-up via phone and digital communication. Ability to effectively present information and respond to questions from groups of Realtors, customers, and other external parties.

Ability to manage positive interactions that will provide overall customer satisfaction throughout the customers entire build experience and after closing.

KEY CHARACTER TRAITS
Enthusiasm, Initiative, Persuasiveness, Responsibility, Truthfulness. Excellent Follow-up Skills. The OSS must demonstrate a synergistic attitude.


EXPERIENCE
Call center experience is strongly preferred. Excellent administrative and follow-up skills are required.


Job Type:
Full-time


Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance


Schedule:
Monday to Friday

Work Location:
In person

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