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    • Seasonal Customer Service Representative - Appleton - David's Bridal

    David's Bridal
    David's Bridal Appleton

    3 weeks ago

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    Description

    Job Description

    At David's Bridal, we empower our customers and team members to stay true to their dreams. We are seeking a Customer Service Representative to join our team in a seasonal role during our peak season.

    About the Role

    The Customer Service Representative is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience.

    Key Responsibilities:

    • Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely by adapting your style to suit the customer, problem solving, excellent phone skills, and resolving conflict.
    • Use all systems to manage the customer flow to deliver a Five-Star Customer Service experience.
    • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist tasks and meeting customers' emotional and practical needs.
    • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
    • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
    • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
    • Promote all alteration services and personalization options.
    • Maintain store-standards to support a flawless shopping experience.
    • Maintain a high standard of dress to meet the Dress Code policy.
    • Respond promptly to all customer questions providing product and service information.
    • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
    • Engage in inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise.
    • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
    • Assist with all sales promotions and visual updates.

    Requirements:

    • High school diploma or equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment.

    Benefits:

    • Flexible schedules
    • 40% merchandise discount
    • $400 bonus for every referral hired with NO LIMIT*
    • Competitive hourly pay rates & team bonus

    Our Mission:

    We strive to create a culture where all forms of diversity are celebrated and seen as valuable. We encourage applications from all qualified candidates and have a great record of accommodating persons with disabilities.

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Seasonal customer service representative