Quality Customer Service Representative - Mount Pleasant, PA, United States - Performance Foodservice Careers

Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries.

A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies.

The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

This is not a remote customer service position.

Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry.

Our reputation of empowering customers, employees, and communities has allowed us to build over $17 Billion in revenue. Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
Growth opportunities performing essential work to support food distribution

As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience.

You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. guaranteeing we put our customers first and that every account matters.
Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
Conducting account research and resolving problems.
Channeling customer inquiries to appropriate departments and documenting customer contacts.
Resolving customer requests for adjustments to orders and billing.
Entering and retrieving a variety of information using the computer terminal.
Assisting customers in the ordering process.
Minimum of one year of customer service experience.
Ability to solve practical problems and deal with a variety of concrete variables in situations.
Ability to perform detailed data entry work accurately and efficiently within deadlines.
Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Core-Mark is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship.

If you require an accommodation during the application or interview process, please contact a HR representative
Minimum of one year of customer service experience.
Ability to solve practical problems and deal with a variety of concrete variables in situations.
Ability to perform detailed data entry work accurately and efficiently within deadlines.
Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.

1) our EEO Policy ; (and (3) the Pay Transparency Policy Statement .