Senior Manager, Customer Service - New York

Only for registered members New York, United States

2 weeks ago

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Job Summary

We are seeking a highly skilled and experienced Senior Manager, Customer Experience to lead three critical global work streams: Social Media & Executive Escalations, Fraud/Concession Abuse Detection & Prevention, and VIP Support for High-End Collectors.

This leader will oversee a growing team of ~10+ Senior CS Escalations Associates and drive world-class support experiences for Fanatics Collectibles.


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