System Engineer - Medford, United States - Prosum

Description

We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.

The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of the customer's software systems and coordinating complex projects.

• Job Duties and Responsibilities:
• Provide IT support relating to technical issues involving Microsoft's core business applications and virtual environments built on Citrix, Microsoft, and VMware.
• Design, implement, and support services for Microsoft related technologies, such as Windows Server, Exchange, SQL, VMWare, Cloud Services, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs.
• Implement and support disaster recovery solutions.
• Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Provide remote access solution implementation and support including VPN, Terminal Services, and Citrix.
• Ensure system documentation and consulting services include system reviews and recommendations.
• Respond to queries professionally, timely, and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Obtain and utilize specific knowledge of the customer and how IT relates to their business strategy and goals.
• Develop in-depth knowledge of the service catalog and how it relates to customer's needs.
• Document internal processes and procedures related to duties and responsibilities.
• Enter time and expenses in ConnectWise according to company procedures.
• Complete assigned training materials and blueprints on the ConnectWise University.
• Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
• Enter all work as service or project tickets into ConnectWise.
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
• Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers, and others you contact through your job.
• Other duties as assigned.

Skills and Abilities:

• Advanced technical skillset in LAN/WAN design and troubleshooting.
• Advanced technical skillset in Windows operating systems: Windows (XP,7,8,10), Window Server (SBS,2008 R2,2012,2016,2019 etc.).
• Ability and desire to provide exceptional customer service.
• Ability to act with a sense of urgency while paying attention to detail.
• Ability to multi-task effectively and thrive in a fast-paced environment.
• Ability to communicate in a positive, effective, and efficient manner.
• Ability to work independently and as part of a team.
• Ability to prepare, organize, and present information to groups of people.
• Ability to match CORE solutions to prospective client needs.
• Ability to work after hours and on-call shifts.
• Ability to pass a background check.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

• Experience
• Requirements: Minimum of seven (7) years of experience in an IT support or consulting role.
• Minimum of five (5) years of experience with Microsoft Server, Office 365 & Microsoft Active Directory design, implementation, and support.
• Minimum of five (5) years of experience providing exceptional service directly to end users.
• Minimum of five (5) years of experience with LAN and WAN configuration, setup, and troubleshooting.
• Education/Certification Requirements:Minimum of a BA/BS in a related field, or relevant experience.
• One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred.
• Possesses a valid driver's license and reliable transportation.