Office Manager - Grand Rapids - Engineered Protection Systems Inc

    Engineered Protection Systems Inc
    $48,000 - $78,000 (USD) per year *
    Description

    Office Manager


    We are seeking a dynamic and experienced Office Manager to lead our Customer Care and Administration departments.



    Key Responsibilities:


    • Recruit, hire, train, and coach employees; supervise daily operations to ensure quality standards are met.
    • IDentify employee development needs and establish individualized growth plans.
    • Provide mentorship; conduct performance evaluations; manage corrective action processes.
    • Oversight of the full revenue cycle: billing, accounts receivable, collections.
    • Create comprehensive Customer Care training program. Develop enforce policies procedures accuracy efficiency compliance.MOnitor team performance using key metrics KPIs provide coaching generate regular reports.
      Respond promptly customer inquiries complaints collaborate internal teams resolve issues work department managers executives seamless communication operational efficiency.
    * This salary range is an estimation made by beBee
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