Solutions Implementation Specialist - Pasadena

Organize What Matters. Power Every Project. Keep Client Success Moving. · Valet Living is searching for a detail-oriented, results-driven Solutions Implementation Specialist to ensure successful client onboarding and service launches. Reporting to the Sr. Director, Client Experie ...

Job description

Organize What Matters. Power Every Project. Keep Client Success Moving.

Valet Living is searching for a detail-oriented, results-driven Solutions Implementation Specialist to ensure successful client onboarding and service launches. Reporting to the Sr. Director, Client Experience, this role is the quarterback for new client communities, bridging pre-sale evaluation with operational execution to deliver seamless transitions and long-term client success. If you thrive on collaboration, project management, and making an impact through operational excellence, this is your moment to shine.

Compensation & Work Environment Details

• Salary Range: $55,000 - $72,500
• Bonus Target: 6% of salary
• Location: Open to candidates located in Southern California
• Travel: 40% required (frequent travel 3-5 days per week within territory; periodic travel outside market 2-3 trips per month)

What You'll Do:

• Pre-Sale Collaboration: Partner with Sales and Operations during prospecting and proposal development to assess community requirements, design tailored solutions, and align stakeholders.
• Service Analysis: Evaluate waste bills, container setups, and pickup schedules to develop right-sized service plans that optimize cost and efficiency.
• Implementation Leadership: Serve as the primary lead for new community launches, coordinating with internal teams and client stakeholders to drive a smooth launch.
• Project Planning: Develop and manage launch project plans, ensuring clear expectations, timely handoffs, and alignment across functional teams.
• Regulatory Review: Work with Legal and Compliance teams to evaluate community-specific mandates or laws that may impact services and communicate findings to clients.
• Onboarding Execution: Facilitate service onboarding through kickoff meetings, system setup review, service valet & porter training, and early-stage performance monitoring.
• Client Engagement: Lead or support client check-ins and waste reviews within the first 30 to 90 days of launch to validate satisfaction and adjust services where necessary. Engage with the client through interviews, gathering pertinent information required for the services provided.
• Continuous Improvement: Capture and share implementation insights to refine proposals, service models, and cross-functional workflows.

What We're Looking For:

Education & Experience

• Bachelor's degree in business, operations, or a related field preferred but not required.
• Three to five years of experience in sales engineering, implementation, operations, or client-facing consulting.
• Direct experience in waste services, logistics, or multifamily operations is a plus.

Skills & Strengths

• Strong communication and collaboration skills with the ability to influence across Sales, Operations, Product, and Client Success teams.
• Analytical capability to interpret operational data such as invoices, service schedules, and container configurations.
• Proven organizational skills with the ability to manage multiple projects and timelines simultaneously.
• Adaptable and solution-oriented mindset with attention to detail and follow-through.
• Knowledge of waste services, logistics, or multifamily operations is preferred.
• Practical problem-solving ability with customer empathy and critical thinking.

Why You'll Love Working with Us

At Valet Living, we don't just provide essential services; we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD\&D, and business travel coverage
• Flexible Time Off: No preset accruals: manage your time and work-life balance your way, plus 10 company-paid holidays.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

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Are you a current Valet Living employee? If so, click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at and let us know the nature of your request along with your contact information.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.