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Wheat Ridge

    Patient Service Representative Bariatrics - Wheat Ridge, United States - SCL Health

    SCL Health
    SCL Health Wheat Ridge, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description:
    This position is responsible for billing, follow-up, and
    resolving issues that delay or prevent payment of the patient's account
    within Intermountain's policies and procedures.

    Scope


    • Greets patients. Answer phones, takes messages, returns calls and
    provides neededinformation, while documenting all phone calls accurately and
    completely in the electronic medical record (EMR).

    • Schedules patient appointments for visits, procedures, diagnostic
    tests, referrals and/or consultations.

    • Registers patients. Confirms, enters, and/or updates all required
    demographic data on patient and guarantor on registration system. Follows
    procedures when identifying patients.

    • Obtains copies of insurance card(s), forms of ID, and
    signature(s) on all required forms. Verify information on appropriate
    accounts to determine insurance coordination of benefits,
    pre-certification/prior-authorization. Complete the Medicare Secondary Payer
    (MSP) questionnaire when applicable. Verifies insurance to determine
    coordination of benefits and obtains authorization and/or referrals as
    required. Screens for non-covered services and waiver of liability (ABN)
    through automated screening at time of service.

    • Informs self-pay patients of liability due and prepayment requirements.
    Prepare estimate of procedures, calculates advance payment requirements on
    previous or bad debt and current balances. Refer potentially eligible patients
    to financial counseling and/or contract eligibility vendor(s). Refer
    complex or non-compliant patient financial issues to Clinic Manager or Revenue
    Service Center.

    • Collects patient payments and provides accurate receipt. Posts payments in
    system. Reconciles receipts with cash collected and complete required
    balancing forms. Documents patient account notes for all
    interactions/transactions.

    • Maintains department and/or individual work queues and reports as required.
    • Prepares medical records for patient appointments by compiling information
    from various sources to include authorizations and non-Epic documentation.
    Accurately scans medical records as required for Medical Group or specialty
    office.

    • Promotes mission, vision, and values of SCL Health, and abides by
    service behavior standards.

    • Performs other duties as assigned.
    Minimum Qualifications

    Required
    High School diploma or equivalent is required

    Preferred

    One (1) year customer service experience is preferred One (1) year
    experience in related/medical field is preferred Understanding of Medical
    Terminology is preferred

    To perform this job successfully, an individual must be able to perform each
    essential dutysatisfactorily. The requirements list must be representative of
    the knowledge, skills, minimum education, training, licensure,
    experience, and/or ability required. Reasonable accommodations may be made
    to enable individuals with disabilities to perform the essential functions.

    • Regular attendance to perform work on site during regularly scheduled
    business hours or scheduled shifts is required

    • Excellent customer service skills, in person and via telephone.
    • Ability to work in a fast-paced environment.
    • Ability to multitask.
    • Strong organizational skills and attention to detail.
    • Ability to maintain confidential information.
    • Contributes to a positive work environment that is supportive of co-workers
    and patients needs.

    • The employees dependability in reporting for work as scheduled and on-time.

    Physical Requirements:
    Interact with others by effectively communicating,
    both orally and in writing.- and -Operate computers and other office equipment
    requiring the ability to move fingers and hands.- and -See and read computer
    monitors and documents.- and -Remain sitting or standing for long periods of
    time to perform work on a computer, telephone, or other equipment.- and

    • May require lifting and transporting objects and office supplies,
    bending, kneeling and reaching.

    Anticipated job posting close date:05/01/2024


    Location:
    Wheat Ridge Clinic


    Work City:
    Wheat Ridge


    Work State:
    Colorado

    Scheduled
    Weekly Hours:40

    The hourly range for this position is listed below. Actual hourly rate
    dependent upon experience.$ $23.69

    We care about your well-being - mind, body, and spirit - which is why we
    provide our caregivers a generous benefits package that covers a wide range of
    programs to foster a sustainable culture of wellness that encompasses living
    healthy, happy, secure, connected, and engaged.

    Learn more about our comprehensive benefits packages for our, and for our
    ; and our commitment to.

    Intermountain Health is an equal opportunity employer. Qualified applicants
    will receive consideration for employment without regard to race, color,
    religion, age, sex, sexual orientation, gender identity, national
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