Patient Service Representative - Sycamore, United States - Orthodontic Experts Ltd

Description

Job Type Full-timeDescriptionAbout us:Orthodontic Experts is dedicated to quality care and orthodontic excellence, we are a community committed to making a difference in the lives of our patients.

We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana.

This year we are on track to open additional offices Our core Values consist of the following:

AccountabilityContinuous ImprovementInclusionIntegrityRespectTeamworkTransparencyJob Description:

As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need.

You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative supportTasks include but are not limited to:
Answer all phone calls.
Listen and return all voicemails left in front of office phones.
Check-in new and existing patients and let the clinical staff know that the patient has arrived.

Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)Check out patients (collect payments, make next appointment)Handle questions and provide information to walk-in patients.

Maintain comm-log up to date with all necessary patient/parent communication information.
Review the daily schedule of the clinic for any changes.

Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior.

Adjust clinic hours based on the schedule.

Review for Bonding approvalsCheck if all bondings are Approved and Active with insurance (the day before & day of the appointment).Understand cancellation policy and reiterate it to patients.

Print end of the day reports.
Maintain office/reception area cleanliness.
Check and reply to all office emailsCheck collected payments against the report and check all credit card transactions.

Call patients with outstanding balancesCash HandlingParticipate in Marketing eventsOther tasks as assignedRequirements:
High school degree or GED equivalent3 years of customer service experience2 years of patient service experience.

Knowledge of medical terms and practicesProficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)Excellent problem solving and de-escalation skills.

Excellent written and verbal communication skillsRequirementsWorking Hours/ Location:
Monday

• Wednesday 8:45am 5:00pmThursday 7:45am 4:00pmFriday 6:45am 3:00pm2 Saturdays per month2496 Dekalb Ave, Unit B, Sycamore, IL 60178Travel to Algonquin, RockfordBenefits (for our full time employees):Paid TrainingTravel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)Clinical BonusesPaid Time OffHoliday PayMedical, Dental, Vision, and Life InsuranceAccident InsuranceShort-Term DisabilityLong-Term DisabilityEmployee Assistance ProgramHealth Savings AccountDependent Care Account401(k) and matchingPet InsuranceTuition Assistance ProgramIdentity Theft ProtectionMetLife MetLaw Legal InsuranceTransit Reimbursement
• Commuter AccountFree and discounted Orthodontic Treatments.