Deskside Support Technician - Richland, United States - Morson Talent (Canada & USA)

Morson Talent (Canada & USA) Richland, United States

3 weeks ago

Description

Service Center Technician
Contract duration: 12 months
Pay rate: $20.00- $40.00 per hour/ W2. No benefits.
Contract location: On site- Richland, WA.
Work schedules: 4 x 10 schedule, Mon-Thurs, 6:30 a.m. to 5 p.m/ or a 90-80's schedule, Mon- Fri 7:00am to 4:30pm with alternating Fridays off.

This is an awesome opportunity to join our client who specializes in Infrastructure; mining and metals; nuclear, security and environmental; and oil, gas, and chemicals. Our client is designing and building a unique facility that will turn radioactive and chemical waste into a form safe for disposal.

Our client requires a Deskside Support Technician to join the IS&T team on site in Richland, WA. You will respond to customers' needs, questions and concerns in an accurate, effective and timely manner and expedites corrective actions.

Other responsibilities include:

• Field customer questions and service requests via calls, voicemail, email, and walk-ins.

• Resolve end user IT issues remotely, in person, or dispatch to appropriate IT specialists.

• Provide instruction to peers or customers as needed.

• Monitor customer issues and IT service delivery via customer calls and on-line monitoring tools.

• Escalate support issues to appropriate department IT manager.

• Assist with operation of loaner equipment library.

• Provides end user support in a fast paced, technically challenging IT environment.

• Works at both a construction site and an office environment.

• Installs and upgrades software and performs regular maintenance on personal computers and printers.

• Documents support and diagnostic activities and accurately resolves and closes assigned trouble tickets by following customer support standards and procedures.

• Actively manages customer expectations through effective communications. Makes frequent contact with end users and customers to resolve problems and issues relating to information technology.

• Works collaboratively to assist other Service Center and Deskside Support team members, ensuring team performance goals are met.

• Spearhead service improvement initiatives, as requested by management.

Skills/experience required include:

· BA/BS in Computer Science, Information Technology or related field from an accredited college or university, in lieu of a degree, 6 years of progressive, related experience (preferred)

· Experience in an IT Call Center troubleshooting user issues remotely.

· Infrastructure systems architecture concepts, configurations and standards.

· Strong workstation hardware and software problem solving skills.

· Diplomatic skills in end user communication. Handle customer interactions in an accurate, effective and timely manner, and articulate ideas in clear & concise reports.

· Attention to quality, including accurate documentation of work completed.

· Must be able to work productively with little supervision.

· Must be able to physically move computers and associated hardware.

· Related experience includes but is not limited to:

· Windows workstation hardware and software

· Workstation imaging techniques and software

· MS Office and Internet Explorer

· Networking

Desirable:

· Experience with automated call center software and multi-line phone systems.

· Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.

· Relevant IT certification preferable, such as A+, Network+ or MCP

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