Customer Service Representative - Seattle, United States - PACE Staffing Network

Description

Job Description

Job Description


Job Description:

As a Customer Service Representative, you will be responsible for providing exceptional service to union members, handling inbound phone calls, emails, and other documentation requests.

You will serve as the first point of contact for inquiries regarding contracts, employment rights, benefits, and more. Additionally, you will assist with membership enrollment, grievance procedures, and participation in various civic engagement activities.


Responsibilities:
Answering 40+ inbound phone calls per day from members
Documenting calls using computer systems
Processing emails and other documentation requests
Assisting with grievances and membership inquiries
Providing information on employment benefits and healthcare enrollment
Supporting workers in registering for training courses
Participating in civic engagement activities
Providing translation and interpretation services as needed


Job Details:

Start Date:
May 10, 2024


Payrate:
$25.65 per hour

Direct Hire opportunity

Benefits include:
$100 Wi-Fi (per month), fully employer-paid family health, dental, vision, and pharmacy benefits, fully employer-paid defined-benefit pension through SEIU
Generous leave package, optional 401(k), and additional benefits per CBA
Schedule: 8:00 am - 4:30 pm (Monday – Friday)
Onsite training required for 5 weeks in downtown Seattle
100% remote work after initial training period


Candidate Requirements:
Fluent in Cantonese/Mandarin language
Ability to work in a fast-paced environment
Strong English-speaking skills
Previous customer service experience (at least 1 year)
Previous call center experience preferred
Critical thinking aptitude
Stable work history
Computer/technical skills

#INDHP

#J-18808-Ljbffr