- Make outbound calls & take inbound calls from borrowers who are behind on payments
- Help customers find real solutions by negotiating payment arrangements
- Overcome objections with confidence and empathy
- Use scripts, tools, and account info to provide accurate support
- Stay sharp on loan rules, compliance, and system updates
- Meet and exceed performance goals for cure rates, quality, and urgency
- Maintain strict confidentiality and data security standards (5C access level)
- Follow assigned schedules (with flexibility for business needs)
- Be a positive, professional teammate who contributes to a winning culture
- Strong communication and negotiation skills
- Persistence, resilience, and confidence under pressure
- Coachability - you're hungry to learn and improve
- Professionalism and empathy in every conversation
- Dependable, flexible, and committed to team success
- Performance-focused culture - you WIN when the team WINS
- Certification and annual training to keep you growing
- High-trust environment that values accuracy, integrity, and customer care
- Supportive leadership and a team that celebrates success together
- Opportunities for cross-training and career growth
- Monday: 8:00 a.m. - 11:00 p.m.
- Tuesday - Friday 8:00 a.m. - 8:00 p.m.
- Saturday: 10:00 a.m. - 2:00 p.m.
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Delinquency Resolution Specialist - Knoxville - Edfinancial Services
Description
Delinquency Resolution SpecialistKnoxville, TN
Description
Client Relations Delinquency Resolution Specialist
Knoxville, TN | Full-Time On Site
Join a team where performance pays off
About the Role
Are you competitive, goal-driven, and motivated by helping people get back on track? We're looking for energetic communicators to join our team as Client Relations Delinquency Resolution Specialists
In this role, you'll be the voice that creates solutions. You'll speak with borrowers who are past due and work with them to bring their accounts current through professional negotiation, clear communication, and a problem-solving mindset.
What You'll Do
Why You'll Love Working with Us
Flexibility is important Shifts may include evenings, weekends, and occasional overtime during peak demand - because our customers count on us. Hours of operation are as follows:
Apply today and become a key player on a team that drives results
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Delinquency Resolution Specialist
Only for registered members Knoxville
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Account Resolution Specialist
Only for registered members Knoxville, Tennessee, , United States
-
Delinquency Resolution Specialist
Only for registered members Knoxville
-
Client Relations Delinquency Resolution Specialist-Knoxville-Onsite
Only for registered members Knoxville
-
Delinquency Resolution Specialist
Only for registered members Knoxville, TN
-
Client Relations Delinquency Resolution Specialist-Knoxville-Onsite
Only for registered members Knoxville, TN
-
help desk spt spec staff
Only for registered members Knoxville
-
Credit & Collections Specialist
Only for registered members Knoxville
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Collections Specialist
Only for registered members Knoxville
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Collections Specialist
Only for registered members Knoxville
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Desktop Support Specialist
Only for registered members Knoxville
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Reimbursement Specialist
Only for registered members Knoxville
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Reimbursement Specialist
Only for registered members Knoxville
-
Procurement Specialist
Only for registered members Knoxville
-
HRIS Specialist
Only for registered members Knoxville
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IT Support Specialist
Only for registered members Knoxville
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Project Coordinator
Only for registered members Knoxville
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Financial Aid State and Government Aid Specialist
Only for registered members Knoxville
-
Lead Youth Care Specialist
Only for registered members Knoxville
-
Financial Aid State and Government Aid Specialist
Only for registered members Knoxville
-
Help Desk Spt Spec Staff
Only for registered members Knoxville, Tennessee, United States