DevOps Engineer - Los Angeles, United States - Heluna Health

Description

We have a diverse team of healthcare IT experts devoted to solving real-world healthcare problems.

We're looking for a driven, smart, creative, and fun candidate who shares our passion for optimizing the intersection of consumer health, engagement, technology, and innovation.

LANES is a community-based Healthcare Information Organization (HIO) whose mission is to improve health care delivery by building a platform that enables cost-effective and secure electronic exchange of patient medical records among public and private health care providers and health plans in Los Angeles County.

LANES seeks to make personal health information available when and where it is needed for patient care, safely and securely.

LANES uses the Mirth technology, AWS cloud and Google Big Query and FHIR, to link healthcare organizations and to maintain the core technology infrastructure of the Health Information Organization.

The

DevOps Engineer

will provide operational and technical support to LANES.
Responsible for effectively managing operations within the Amazon Web Services and Google Cloud infrastructures.

Serve as the primary lead for production support, operational support and issue resolution of:

HL7 and CCD interfaces in Mirth Connect
Middleware layer consisting of running a load balanced EC2 group
Web application layer consisting of Angular and Nginx
Postgres database
Responsibilities include interacting with external technical vendors, LANES team and LANES clients regularly. Provides day-to-day analysis of health of the HIE, including issue reports, monitoring of quality standards and customer impact analysis. Provides detail analysist support for all issues or concerns. Monitors and documents resolution progress and provides updates to all parties. Clearly understand the mission of the LANES and demonstrate exceptional customer service to all LANES' participants and team members. Work collaboratively with all to support program objectives.
This is a virtual home-based position. Will be required to attend in-person meetings in the Los Angeles area as-needed basis.
This is a full-time benefitted position. Employment is provided by Heluna Health.
The pay range for this position is $112,065.20 – 160,000.00 annually.

ESSENTIAL FUNCTIONS
Manage operations / troubleshooting in our cloud environment (Primarily AWS with some GCP) and setup the necessary tools / alerts / monitoring to ensure maximum uptime
Troubleshoot HL7 / CCD interfaces, as well as Node / Angular application issues and provide detailed analysis to the development team
Troubleshoot Postgres database performance / issues and make optimization recommendations to the development team
Setup monitoring and alerts to ensure a resilient environment
Define and maintain SOPs for the development / operations teams
Troubleshoot to a 2nd or 3rd level and clearly communicate findings to the development team
Troubleshoot and resolve basic network connectivity
Develop an operational environment that focuses on customer service and operational excellence.
Provide configuration management support of current and future designs to ensure scalability and availability of all production features.
Perform system updates and maintenance during monthly windows
Oversee all operation issue of technical systems and other service providers, including developing feedback mechanisms from program participants.

Provide day to day support of HIE operations and activities, including reports, technical assistance, client support, help desk and utilization reports.

Develop operational process to support business objectives using an array of technologies and methods that align to best practices in the market
Work with other technical resources in joint analysis, debugging and defining processes and procedures to increase proficiencies and quality
Define and execute on an establish SDLC with process improvements
Other duties as required to ensure LANES operations are successful

JOB QUALIFICATIONS
Bachelor's degree in information technology (IT) or a related field
AWS Cloud Services, 5+ Years mandatory. Prefer GCP experience also

EC2:
Linux shell commands

Load balancing
Auto Scale Groups
RDS – Postgres
Networking
Management, monitoring, backups, DR planning / testing
Uptime checking – internal and external
Managing hundreds to thousands of HL7 interfaces, preferably in Mirth Connect
Comfortable with CI/CD concepts, for reliable, no downtime releases
Dev Ops management within AWS, CloudWatch, logging, alerting, monitoring
Five (5) years of experience in information technology across diverse application areas and technologies and methodologies
Four (4) years of experience working in team environments and implementing healthcare related system dealing with HL7/Clinical data in a distributed environment
Two (2) years of experience in vendor services environment
Four (4) years of experience with Interface development using HL7
Five (5) years of experience in technical operational support
Ability to work with minimal supervision
Ability to adopt best in class processes and tools
Preferred
Master's degree in information technology (IT) or a related field
Solid understanding of current operational procedures
Experience with industry best practices in software methodologies and process improvements
Effective oral and written communication skills to negotiate and set realistic expectation with clients
Extremely high level of analytical ability to resolve complex and difficult issues
Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment
Excellent communication skills (written and verbal) to write reports and findings and present to all levels of management
Certificates/Licenses/Clearances

A valid California driver's license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Successful background check clearance.

PHYSICAL DEMANDS
Stand Frequently
Walk Frequently
Sit Frequently
Handling / Fingering Occasionally
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/ Smell Not Applicable
Not Applicable

Not required for essential functions
Occasionally

(0 - 2 hrs/day)
Frequently

(- 5 hrs/day)
Constantly

(5+ hrs/day)

WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

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