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West Jordan

    Substitute Customer Service Specialist - West Jordan, United States - Slcolibrary

    Slcolibrary
    Slcolibrary West Jordan, United States

    2 hours ago

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    Description

    Substitute Customer Service Specialist # Job Description ***Applicants MUST complete the JOB APPLICATION and the following SURVEY to be considered for this position***

    **Essential Job Duties**

    Interacts with library customers, both in person and on the telephone

    Operates personal computer to check materials in and out

    Operates cash register and collects money for overdue fines and other charges

    Answers inquiries from library customers about borrowing procedures and library services

    Accepts library card applications, including verifying customer identification and eligibility for services

    Checks shelves to search for requested library materials

    Shelves library materials on hold shelves to facilitate self service pick up

    Answers telephone calls

    Sorts and shelves library materials

    Empties book drops and performs clerical support tasks, as needed

    May use automated sorting machines and self check stations

    Knowledge of computerized library systems

    Ability to perform basic keyboarding skills using Windows-based software

    Ability to use a PC, cash register and other basic office equipment

    Ability to communicate effectively in English

    Ability to handle cash and make change

    Requires mental alertness, focus and attention to detail

    Requires ability to problem solve and handle difficult customer service situations

    **Physical Requirements**

    Manual dexterity and extensive wrist and hand movements to hold library materials under a laser and/or place materials between shelved items

    Visual acuity, corrected, to read computer screen and letters and numbers (as small as 10 font) on spine labels

    Ability to grasp and lift materials weighing up to 30 pounds

    Ability to push/pull a loaded shelving cart weighing up to 150 pounds

    Ability to bend, stoop or kneel to reach the lowest book shelves and reach to a maximum of six feet, with or without a step stool, to place materials on upper shelves

    **Pay Rate:** $13.79 per hour, no benefits

    **Work Hours:** Varies; no set work schedule.

    **Work Locations:** Must be available to work at four or more library locations. (Refer to map for specific library addresses.)

    **Work Requirement: Substitutes are required to work one Saturday per month, either four or eight-hour shift, and work a minimum of 20-25 hours on average a month.**

    **TEMPORARY POSITIONS:**

    An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

    Must work an average of 29 hours or less per week or an average of 129 hours or less per month.

    Are not eligible for County benefits except as otherwise provided for by policy.

    Are not considered merit employees.

    Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.

    Location WEST JORDAN LIBRARY - ADMIN.-1377

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