Level 2 Engineer - Denver, United States - DIGITALSPEC - A Native Hawaiian Organization - NHO 8(a)

Description

Become an integral part of a diverse team. Currently DIGITALSPEC is seeking an experienced, motivated, career and customer-oriented L2 Enterprise Operations Engineer to join our team.

Location: Denver, CO

Education: Bachelor's and Equivalent Experience

Clearance: Active DoD Top Secret Clearance Required, may consider well qualified candidates with DoD Secret.

Qualifications:

• 5+ years of experience with IT or computer information systems

• Experience with troubleshooting IT hardware

• Experience with Active Directory management

• Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow

• Knowledge of Microsoft Server Operating Systems and VMWare virtualization

• Ability to work independently on projects and advanced tickets

• Coordinate with IT service center and/or EL1 Service Desk

• Execute EL2 Service Request Management, Incident Management, and Problem Management processes

• Resolve EL2 tickets, i.e., customer escort, device installation, break-fix, etc.

• Route and escalate remaining tickets to appropriate EL3 SMEs

• Integrate with other service providers, as necessary

• Refer unrelated tickets to appropriate entity

• Complete EL2 tickets within the target time defined by the SLA

• Implement rules and Standard Operating Procedures directed by Diplomatic Security and the FAH or FAM

• Maintain trouble-shooting guidelines and directories supporting the Program Office services

• Participate in other ITIL processes (configuration management, change management, release management, service-level management, availability management, capacity management, service continuity management, information security management)

• Monitor IT infrastructure through prescribed tools and continuously ensure systems monitoring tools are configured to ensure comprehensive system state awareness

Corporate Performance Standards: In the performance of their respective tasks and duties all employees are expected to conform to the following:

1. Perform quality work within deadlines with or without direct supervision.

2. Interact professionally with other employees, customers and suppliers.

3. Work effectively as a team contributor on all assignments.

4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

About DIGITALSPEC, LLC DIGITALSPEC, LLC (DSPEC) is a Small Business Administration (SBA) certified, ISO 9001, 20000, and 27001 company founded in 2005 and headquartered in Fairfax, VA. We are a leading provider of Business Consulting Services and Technical Solution Services delivering true business value and return on investment to Federal clients in the metropolitan Washington, D.C area. DSPEC provides solutions and services in markets such as: Homeland Security and Law Enforcement, Defense and Intelligence, Financial Services, and Social Citizen Services. We work collaboratively with clients to create solutions that 'fit' the client environment and use industry best practices.