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- Evaluates and appraises highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.
- Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors.
- Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.
- Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.
- Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.
- Maintains accurate and current claim file documentation throughout the claims process for complex claims.
- Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claims adjudication.
- Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.
- May serve as a subject matter expert representative for disputed claims or trials. Serves as a resource to team members on escalated issues of a routine nature.
- Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- High School Diploma or General Equivalency Diploma.
- 2 years of auto appraising experience.
- Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
- Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
- Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- Auto appraisal experience with all-weather perils.
- Prior virtual and CAT deployment experience.
- Geographically located to deploy quickly to catastrophe prone areas.
- Proven ability to multi-task and triage claims in a high-volume environment.
- Experience with STARS or other automotive Direct Repair Programs (DRP).
- ICAR Platinum certified.
- Active insurance adjuster license.
Sr. Auto Appraiser - San Antonio - USAA

Description
Job Title:
Sr. Auto Appraiser - APD CAT Team (Field)
Summary:
As a Sr. Auto Appraiser on the APD CAT team, you will investigate, negotiate, evaluate, and appraise vehicle damage claims for both repairable and total loss vehicles, ensuring compliance with state laws. This field-based position requires strong communication skills and technical knowledge of P&C insurance products while delivering exceptional service to members. The role involves significant travel within the San Antonio/Austin area, and the ability to quickly deploy to catastrophe sites when needed.
Why USAA?
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do – from how we treat our members to how we treat each other.
The Opportunity
USAA's Auto Physical Damage dedicated catastrophe team is seeking an experienced Field Auto Appraiser. This is an hourly, non-exempt position with paid overtime and potential CAT pay availability.
Responsibilities:
Requirements:
Preferred Qualifications:
Physical Demand Requirements:
May require the ability to operate a company vehicle within assigned territory. May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles. May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
What We Offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is $63,590 - $121,530.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
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