Intake Specialist - South Bend, United States - Indiana Health Centers, Inc.

Description

Job Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.

IHC in South Bend, Indiana is looking for a Bilingual Intake Specialist to join our talented and dedicated team This is a wonderful opportunity for anyone who craves a highly rewarding position that comes with exceptional benefits, including a generous $ retention bonus Don't miss this chance to be a part of a great team that's making a difference in people's lives every day

Overview:

The Intake Specialist plays a vital role in IHC's mission and goals by ensuring that all client income documentation, front-office paperwork, charts, and billing are handled efficiently. The Intake Specialist works closely with other front office staff to provide excellent customer service to clients over the phone and in the lobby. They also complete billing paperwork and daily reports that are essential for monitoring the overall effectiveness of the clinic.

• Greets clients and visitors to the clinic and assists with the check-in process
• Makes appointments and prepares clients for appointments
• Answers phones and accurately direct calls
• Uses and maintains electronic medical records
• Maintains effective working relationships with physicians, co-workers, and patients
• Demonstrates positive customer service skills in person and over the phone
• Works well in a team environment and as part of a team

The recruitment package includes but is not limited to:

• Hourly position
• $ retention bonus paid after 1 year of employment
• 403(b) 403(b) matching
• Flexible spending account
• Health, life, dental, and vision insurance
• Health savings account
• Generous PTO
• Employee Referral Program
• Retirement plan
• Tuition reimbursement and much more

• Education: Completion of a standard high school diploma or equivalent
• One (1) year of prior experience in an office or health-related position (Related education can substitute for experience)
• Excellent interpersonal and customer service skills
• Bilingual in Spanish is required
• Interacts with colleagues and patients in a professional manner