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    Night Auditor - Ottawa, United States - Simploy, Inc.

    Simploy, Inc.
    Simploy, Inc. Ottawa, United States

    3 weeks ago

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    Description

    The Night Auditor is responsible for overseeing the front desk operations during the night shift, ensuring the accuracy of guest billing, and maintaining high standards of guest service. This position requires attention to detail, the ability to manage multiple tasks, and strong customer service skills. We are looking to hire for Part Time.

    Responsibilities:

    Front Desk Operations:

    • Check in and check out guests with a focus on satisfaction and accuracy.
    • Handle guest inquiries and concerns promptly and with courtesy.
    • Answer phones and manage reservations.
    • Maintain a clean and organized reception area.

    Accounting and Audit:

    • Audit and reconcile all revenue postings and transactions for the day.
    • Prepare and distribute daily financial reports to hotel management.
    • Verify and adjust billing as needed.
    • Investigate any discrepancies in transactions.

    Guest Services:

    • Assist guests with needs such as directions, amenities, local attractions, and other services.
    • Respond to emergencies and alert appropriate authorities and management in case of guest issues.
    • Ensure security by monitoring surveillance and controlling building access.

    Administrative Tasks:

    • Maintain files and reset systems for next day operations.
    • Perform data entry and clerical duties as required.
    • Update room statuses and availability in the hotel's computer systems.

    Requirements:

    • Education: High school diploma or equivalent; further training in hospitality or accounting is a plus.
    • Experience: Previous experience in a hotel front desk or accounting role is preferred.
    • Skills:
    • Strong numerical aptitude and attention to detail.
    • Excellent communication and interpersonal skills.
    • Proficiency in computer systems, including reservation platforms and accounting software.
    • Ability to work independently and make decisions in a fast-paced environment.
    • Physical Requirements: Must be able to sit or stand for extended periods and potentially lift up to 15 pounds.

    Work Hours:

    • This is an overnight position, typically from 11 PM to 7 AM, including weekends and holidays. Hours may vary

    This role is ideal for individuals who are night owls, enjoy accounting tasks, and are skilled in customer service.

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