HVAC Technical Support Advisor - Columbia, United States - Havtech

Description

Job Description

Job Description

Havtech's Commercial Distribution team is currently looking to hire a Technical Support Advisor.

This role would be responsible for delivering high level customer support by responding to customer inquiries or questions regarding Commercial Distribution services or products lines and seeks remedies to ensure customer satisfaction and retention.

This position is a great fit for a candidate with a strong technical HVAC background interested in a customer support focused role.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.


Other functions may be assigned:
Provide technical support to contractors via our technical support phone line.
Build rapport with contractors and clients to ensure an excellent customer service experience.
Responds to customer's inquiries or questions regarding products or services.
Possesses knowledge of the product lines to be able to demonstrate and discuss with customers.

Visit jobsites to serve as a Havtech and Daikin product representative and to help provide information and guidance to technicians and/or clients on site, as needed.

Attend any necessary training to become a subject matter expert on Havtech's unitary product and systems.
Partner with Havtech Learning Institute's leaders to eventually help provide training for all key HVAC unitary products and services.

Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS:
Minimum of 5 years of experience as HVAC Technician, or 1-3 years serving as technical support.
Proficient knowledge of HVAC light commercial and residential products and systems (unitary and ductless).
Proficient knowledge of HVAC light commercial and residential application, installation, and service troubleshooting (unitary and ductless).
Journeyman's License in HVAC strongly preferred.
Strong communication and organizational skills.
Attention to detail, and ability to prioritize multiple projects and tasks to meet competing high priority deadlines.
Ability to make critical decisions independently in fast paced environment.
Handles emergency phone and customer service duties as necessary.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

The employee is frequently required to stand and walk.

The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

DECLARATION
Human Resources retain the sole right and discretion to make changes to this job description.

Any employee making changes unauthorized by the President or Human Resources will be subject to disciplinary action up to and including termination.

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