Forum Bartender - Saint Helena, United States - Meadowood Resort LLC

Description

Job Description

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality.

Position Summary:

Mixes and serves alcoholic and non-alcoholic drinks to patrons of bar and Restaurant by performing the duties outlined below. Serves guests and co-workers in a friendly and professional manner. Serves as a cashier, responsible for the cash flow and accounting operations of all the financials including reports of each shift.

Major Responsibilities and Work Activities:

• Take beverage/food orders from customers or servers.
• Mixes ingredients including but not limited to liquor, soda, water and bitters to prepare cocktails and other drinks.
• Serves wine and beer.
• General Knowledge of wines and spirits.
• Serves as a cashier for all servers in the outlet on the scheduled shift.
• Completes all closing financial procedures.
• Orders or requisitions liquors and supplies.
• Arranges bottles and glasses to make attractive displays.
• Completes opening and closing side work to include maintaining general sanitation standards of the bar, stocking/preparing garnishments.
• Serves bar snacks, appetizers, and desserts at the bar and cocktail tables.
• Makes supervisor aware of guest's comments and complaints.
• Ability to interact in a professional manner with guests and co-workers during high-pressure times.
• Display knowledge of service standards and procedures.
• Exhibit knowledge of cocktails, wine, beverage, and food menu.

Personal Characteristics:

• Anticipate and be attentive to the needs of others.
• Report to work in a neatly groomed and acceptable manner as outlined in the Meadowood Employee Handbook and Departmental Rules.
• Report to shift on time.
• Must be customer service oriented, understanding and caring.
• Patient and empathetic with guest and staff questions and concerns.
• Detail oriented, paying close attention to accuracy and able to perform many diverse tasks concurrently.
• Trustworthy in maintaining confidential information.
• Able to set and stay focused on priorities through completion when under pressure of competing demands.
• Must be a team player and be flexible.
• Ability to actively listen and provide clear coherent responses to guest requests.
• Must be able to solve problems that relate to Forum and customer service.

Physical setting:

• Casual dining restaurant
• Must be able to stand for long periods of time.
• Able to carry trays of food and beverages up to 15 pounds.
• Constant walking, bending, light lifting for duration of shift.

Experience Required:

• Two years food and beverage experience.
• Basic computer skills
• Familiar with California liquor laws; will not serve intoxicated guests or minors.

Education, Certifications, Licenses, Registrations:

• Ability to become TIPS certified & RBS
• Food Handler Certificate

Working Conditions:

• Bar and Restaurant environment. (For Pool Terrace Café, ability to stand Napa Valley summer heat and the Pool environment.)

Compensation

• Base pay $21.00 pr/hr. + Tips + Service Charge

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision Insurance
• Employee Meals
• Employee discounts
• Paid time off
• Onsite parking
• Wine Classes

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.