Supply Chain Customer Service - Ogden, UT, United States - Rocky Mountain Air Solutions
Description
Supply Chain Customer Service Representative
The Supply Chain Customer Service Representative sits at the heart of the company, bridging the production and transportation functions with our customer needs.
This role combines a variety of activities related to counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions.
Your main responsibilities will focus on assisting customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.), troubleshooting complex issues with customer processes/needs, completing warehouse related activities such as cycle counting, shipping and receiving of product, and supporting the branch delivery driver role via logistical support and sometimes back-up delivery driving.
Our team works well together and will require candidates to demonstrate dependability, accuracy in transactions, professional in interactions, skilled in follow up, enjoyment in process adherence, and experience in managing customer accounts including receivables.
Complete warehouse related activities such as cycle counting, shipping and receiving of product
You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire - this redundancy is a requirement for all roles relating to customers
Bachelor's degree is required
Work history in a distribution or industrial based environment - we aren't pretty, but we are necessary
Skilled in building and maintaining customer relationships
Health and Dental Insurance
Long Term Disability and Life Insurance
Paid Sick, Vacation, and Holiday pay
We focus on building trusted partnerships with our customers and then ensuring that they have the variety gases and industrial supplies that they need for their everyday business.