General Manager - Fort Worth, TX

Only for registered members Fort Worth, TX, United States

2 hours ago

$110,000 - $220,000 (USD) per year *

* This salary range is an estimation made by beBee

About Us: · Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers with access to a network of apartments in 35+ markets with no deposits, hassles, or stress. · About the Role: · We are hiri ...

Job description

About Us:

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers with access to a network of apartments in 35+ markets with no deposits, hassles, or stress.

About the Role:

We are hiring a General Manager to join us at Landing In this role, you will join our Field Operations team and be responsible for success in the Fort Worth Market. Success in this role looks like ownership, you'll own the large decisions and the small details that lead to providing an amazing member experience within your market.

About the Team:

Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members in our Fort Worth Markets. General Managers (GM's) report up to Regional Managers and are imperative to Landing's success.

What You'll Do:

Manage short-term reservations, coordinating with booking platforms (Airbnb, , etc.) to maximize occupancy and revenue.

Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution.

Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay.

Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels.

Form partnerships with and oversee property housekeeping teams.

Evaluate property and home condition, ensuring inventory meets Landing standards

Oversee market metrics

Monitor and resolve member support tickets through all member communication channels

Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases

Simultaneously complete multiple daily tasks and build processes for the future

Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth

Build weekly market performance reports and present to Field Operations leaders

What You Need:

This is an In-Market position.

1+ years of management experience

Strategic Doer: You're an expert at zooming out and seeing the big picture, but don't overlook the tiny details and love to build from the ground up.

Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.

An obsession with customer experience and satisfaction

Ability to thrive in high-growth environments and an evolving startup atmosphere

Experience using data and metrics to drive improvement

Strong organizational and leadership qualities, an over-communicator, proactive ownership style

Ability to earn trust of leadership, work independently, and drive results with minimal supervision

Hands on mentality to jump in and get things done when it counts

Work Schedule & Availability:

Guest inquiries, reservations, arrivals, and issues that may require prompt attention may occur at random or unexpected times, including after ordinary business hours and on weekends. Additionally, department working days may be scheduled in advance and require availability on weekend days frequently occurring when the end of the month falls on a weekend or when a nearby holiday results in an influx of guest activity.

Benefits and Perks:

Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you

Solid compensation: $55,000 - $75,000 + Bonuses + Stock Options

Comprehensive benefits: Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter and FSA or HSA

We've got you covered with a 401(k) plan and access to ImmediatePay

Feel relaxed with super generous PTO policy

Opportunities for upward mobility - we want you to grow with us

Landing Stays

Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information,

marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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