Customer Service Representative - Temple - ProKatchers LLC

    ProKatchers LLC
    ProKatchers LLC Temple

    21 hours ago

    $65,000 - $125,000 (USD) per year * Healthcare
    Description

    Job Title : Customer Service Representative

    Location : Temple, TX 76502

    Duration : 6+ months contract (Possible Extensions)

    Education : High School Diploma/ GED

    Shift Details : M 8 am to 5 pm/2 PM PM Wednesday - Sunday

    Job Description:

    • Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
    • Must adhere to call handling goals of 80% of calls answered within 30 seconds.
    • Respond to inbound and outbound customer calls, emails, and inquiries in a timely and professional manner
    • Resolve customer concerns, complaints, and service issues while maintaining high satisfaction levels
    • Must successfully complete Customer Service training and successfully pass proficiency exam to maintain CSA position..
    * This salary range is an estimation made by beBee
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