Customer Service Representative - Schertz - CentroMed San Antonio

CentroMed San Antonio Schertz

2 weeks ago

Description

Job Type

Full-time

Description

CentroMed is a 501(c)(3) non-profit organization that provides healthcare for all populations as a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area.

We have been changing lives for over 50 years while remaining dedicated to our mission and vision of being a premier healthcare provider in the community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations.

Mission

We improve lives through improving the well-being of families through high-quality, compassionate healthcare.

Core Values

We treat all persons with dignity and compassion.
We build trust through honesty, word, and deed.
We use best practices to deliver exceptional quality care.
We manage resources to provide affordable healthcare.
We work together as a team in the interest of patient care.

Job Summary:

We are searching for our next Customer Service Representative (CSR). As a CSR, you will serve as the primary source of contact for patients at CentroMed clinic and ensure they have positive experiences. You will be responsible for registration and processing of all patients/families requesting healthcare, social services, and counseling.

Responsibilities:

Demonstrate proficiency in establishing and updating accounts in the computer system.
Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs.
Determine patient eligibility for participation in special programs.
Assist patients and visitors who walk into the clinic.
Demonstrate an excellent understanding of insurance and eligibility programs.
Schedule patient appointments according to established protocols.
Maintain 100% productivity rate.
Perform intake interview on all new patients.
Follow-up on no-shows as directed by Provider.
Maintain excellent personal attire.
Demonstrate excellent attendance and punctuality.
Assist clinical teams in patient assessment via observation.
Participate in the agency's Quality Improvement Program.
Assists with outreach activities and other duties as assigned.

Requirements

High School Diploma or equivalent.
General experience working in a healthcare setting; and experience with medical data entry preferred.
Strong clerical skills to include keyboarding and basic math.
Bilingual English/Spanish.

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