Branch Manager - Indianapolis, United States - Hertz

Description

Job DescriptionThe Branch Manager I represent all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities.

This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers.

This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.

The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines.

The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance.

This leader will deliver results through leadership, direction, alignment and motivation.

Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unitDirect and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boysDevelop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.

Handle or assist in the resolution of customer service issuesEnsure a high level of customer service is maintained at or above the area goalsCoach all staff and empower staff to engage in problem resolution and customer relationsBe active in attending/hosting outside sales meetings or events to promote the company and branch locationContinue to increase the market penetration of the branch and increase revenueDevelop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectivesActively participate in the training, coaching, and mentoring of all Branch staffComplete performance reviews with all Branch staff discuss strengths and development opportunitiesHold weekly staff meetings to keep employees motivated and informed of business operationsConduct Monthly Business Reviews with Branch staff to ensure KPI knowledgeMaintain an environment of positive employee relationsEnsure that all corporate policies and procedures are administered and followed appropriately by all personnel.

Shift hours may vary depending upon business need.


Educational Background:
High school diploma or general equivalency diploma required


Associates Degree preferredProfessional Experience:

Previous management experience in a fast-paced environmentExperience in car rental, hospitality, or tourism a plusResult orientation with demonstrated history of successDemonstrated ability to direct and motivate teamsProficiency in TechnologyKnowledge:Financial and business acumenCustomer service resolution practicesExcellent communication techniquesSales Management/Coaching abilityLabor & Employment lawsOperations ManagementProject ManagementAnalysis and report modeling understandingSkills:Highly organized.

Ability to interface with multi-faceted, cross-functional teamsExpert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
Strong Time Management skillsCustomer service aptitude

• Ability to address and resolve customer service issuesFlexible and able to adapt to changesExcellent oral and written communication skillsAbout UsThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.

The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENTAt Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities.

The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran#J-18808-Ljbffr