Automotive Service Consultant - Anchorage, AK, United States - Mercedes-Benz of Anchorage

Description

Related Fields:
Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail, service

As a Service Advisor, you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base.

You will directly impact whether we become our guest's favorite place to service their vehicle.
Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers
Meet with customers and review services owed from point of purchase of their vehicle
Increase customer satisfaction by building relationships
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations
Oversee the technician working on customer vehicles including their time management/efficiency, ordering of parts, and job completion times
A team player who is focused on providing exemplary customer service
Accredited training in service advisor skills, customer satisfaction, and quality control
Minimum 1-year automotive service advisor experience
Basic automotive knowledge

Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.

We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
We are a hospitality company that happens to be in the automotive industry.
Ongoing training and support
We are an equal opportunity employer and value diversity and inclusion and belonging at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Insurance:
medical, dental, vision, life, and pet insurance
Optional disability coverage
Paid Holidays

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests.

We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture.