IT Support Specialist - Norristown, United States - Mitchell Martin

Description

Our client is a leading musculoskeletal solutions company and is driving significant technological advancements across a complete suite of products is looking for an IT Support Specialist


Location:
Audubon, PA


Type:
Full-Time


Position Summary:

The IT Support Specialist will be responsible for providing technical support via phone, email, and web for Network and Software related issues.

The individual is responsible for problem analysis, documentation, resolution and escalation.


Essential Functions:
Provides prompt and courteous technical support to customers via phone and e-mail

Troubleshoots support requests using the available tools and resources while following the appropriate processes and procedures

Documents resolution scenarios and publishes so that the end users are able to refer to a common troubleshooting FAQ guide

Ensures reported issues are tracked to closure in a timely fashion

Participates in the creation and maintenance of troubleshooting, testing procedures, training materials and documentation

Handles miscellaneous duties and responsibilities as defined by management

Provides remote support to Field Sales using remote support tools

Assists in monitoring and tracking of IT Inventory

Installs and configures computer hardware, computer software, printers, and other peripherals

Assists in computer or office moves

Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.

Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role

Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


Qualifications:
High School Diploma or equivalent; Bachelor's Degree preferred

Strong written and verbal communication skills

Windows Environment running Windows 11, Windows 10

Experience with MS Office Suite (Access, Excel, Outlook, PowerPoint, Word), Adobe Acrobat, and Anti-Virus / Anti-Spyware software

Ability to work some nights and weekends


Salary:
$48,000 to $50,000
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