- Resolves technical requests from self-service tickets in support of internal and/or outside customers.
- Creates, deletes, and modifies customer accounts.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns.
- Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
- Must be able to multi-task and possess good communication and customer service skills.
- Must be able to work one of the following shifts:
- 2:00 pm – 10:00 pm
- 3:00 pm – 11:00 pm
- 4:00 pm – 12:00 am
- Customer Service experience
- Experience with data entry, Microsoft Office, and Windows
- CompTIA A+ CE or CompTIA Network+ CE certification
- Experience with Active Directory
- Experience with ServiceNow Ticketing System
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System Administrator w/ TS/SCI Full Scope Poly - Annapolis Junction, United States - PSI Pax
Description
PSI Pax, Inc. has an exciting opportunity for a System Administrator Level 2 w/ TS/SCI Full Scope Poly clearance to join our team in Annapolis Junction, MD
Duties and Responsibilities include:
Required Qualifications:
Tuesday – Saturday:
Desired Qualification:
Education Requirements:
Bachelor's degree and ten (10) years of work relevant experience or High School or GED with fifteen (15) years of relevant work experience.
PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
PSI Pax, Inc. is an E-Verify Participant
