Resort Concierge - Orlando, United States - The Walt Disney Company

Description

Resort Concierge - 3rd Shift Cast Members create magic for our Guests by anticipating their arrival to the Walt Disney World Resort, welcoming Guests in a humble and friendly manner, and providing the highest level of service during overnight hours We work autonomously and have a high level of responsibility in an environment with little to no supervision. In this role, we provide personalized Guest Service, follow-up throughout our Guests' stay, and extend appreciation upon departure. We also use a mobile device or computer while assisting Guests with check-in, check-out procedures, and other services including itinerary planning and Guest Service Recovery.

The pay rate for this role in Florida is $17.70 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit:

This posting is for Resort Concierge 3rd Shift. 3rd shift positions can be scheduled to start at 10:00 p.m. or later and must be available until 9:30 a.m.

To expedite consideration, we highly recommend that you upload your resume when completing the application for this posting.

Responsibilities :

• We are responsible for proactively engaging and anticipating Guest needs, answering questions, giving directions, and other information
• Autonomously work during the overnight hours, with a high-level of responsibility in an environment with little to no supervision
• We create, modify, and cancel dining & resort rooms reservations while providing comprehensive information about the resorts and dining using numerous software applications
• Promote and sell tickets, as well as process Guest transactions through a point-of-sale system, including cash handling, credit card and touch-less payments
• We provide Guest Service when problems arise and help find solutions with Guests and Cast Members
• Build and maintain relationships with Guests and Cast Members from all lines of business to provide excellent service to both our Guests and Cast
• Adaptability to the fluctuating needs of our operations and the plans of our Guests
• Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications :

• Part-Time Resort Concierge Third (3rd) Shift roles require THREE (3) days of FULL availability to start at 10:00 p.m. or later, and must be available until 9:30 a.m.
• Part-Time Resort Concierge – 3rd Shift Cast Members will need to be FULLY available for the first 2 weeks after their start date
• Passion for serving others and demonstrated problem-solving skills while maintaining professional etiquette
• Strong written, verbal and interpersonal communication skills
• Proven grammar proficiency as well as computer proficiency while navigating through multiple computer applications
• Maintain safety of our Guests while operating vehicles, including with passenger
• Driver's license from any state

Preferred Qualifications:

• One (1) year in a Disney Guest facing role or related professional experience
• Experience with hotel operations
• Bilingual preferred
• Proficiency in LILO or other property management/hospitality reservation software
• Knowledge of routes & roadways to destinations within the Walt Disney World Resort, including Theme Parks, Water Parks, Resorts, and Disney Springs

Preferred Education :

• Hospitality Management Degree (B.A. or B.S) or current enrollment in a college/university earning a degree in Hospitality Management

Additional Information :

KEYWORDS: CONCIERGE, WDW Casting, WDW: Walt Disney World Casting Hourly Jobs

Job ID: BR

Location: Orlando,Florida

Job Posting Company: "Walt Disney World Resort"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.